Jon Welch Email & Phone Number

Theale, England, United Kingdom

Theale

Reading, United Kingdom

Henley-On-Thames

• Developing and maintaining individual relationships with clients while respecting stringent confidentiality requirements. • Managing a number of key client portfolios • Supporting client investment strategy and facilitating effective decision making through the provision of fund/market information, insight and data.• Ongoing review of industry trends, fund and market development to ensure continuous quality service

Responsible in the assistance of making a team become nationally recognised and award winning by supportingProducts and services and providing more efficient outcomes and reaching a better customer satisfaction.• Resolving and fixing technical issues experienced by customers within an agreed turnaround time.• Exceeding quality outputs for case clearing and call monitoring and regularly monitoring my own progress against departmental targets.• Liaising with team members and… Show more Responsible in the assistance of making a team become nationally recognised and award winning by supportingProducts and services and providing more efficient outcomes and reaching a better customer satisfaction.• Resolving and fixing technical issues experienced by customers within an agreed turnaround time.• Exceeding quality outputs for case clearing and call monitoring and regularly monitoring my own progress against departmental targets.• Liaising with team members and internal colleagues to assist in the prompt resolution of customer issues• Regularly demonstrate the role our team plays within the company to internal and external colleagues.• Successfully completed User Acceptance Testing for Yell.com and SAP based products.• Responsible for the overseeing of the team in my managers absence and ensure its smooth operational processes.• Working and testing internal html and SQL software to assist with first time resolution technical issues.• Responsible for finding and applying fixes for issues between Yell.com and google maps based advertising.• Initiated a process to transfer 300,000 domains names from two providers to one provider to make maintenance more effective and cost efficient.• Some training with web support based products and web design.• Established faults and bugs within databases as well as live environments and effectively liaised with development teams to implement fixes. Show less