As a Business Development Manager at Icon Group, I oversee the business development activities for the Cancer Care Division in Victoria and Tasmania, working closely with the State Manager and individual Site Managers. My role is to support and promote the development and delivery of effective, patient and customer focused services, with a primary focus on building a strong referral base for the Medical Oncology/Haematology and Radiation Centres.With over five years of experience at Icon Group, I have contributed to strategic business development projects and specialist pipeline development as required. I have successfully managed and expanded a portfolio of key accounts, securing multiple contracts and partnerships with external stakeholders, such as hospitals, health funds, and GPs. I have also facilitated and enabled the growth and retention of our existing and new customers, through providing excellent service, communication, and feedback. My core competencies include account management, new business development, portfolio management, and customer relationship management.