I enable my enterprise customers to deliver a superior customer experience better, faster and cheaper. I do this by focusing on enhancing Customer Experience and improving Employee Effectiveness and then mapping consulting and technology solutions to reach their customer success targets. As a result, I provide a solution suite that arms my clients with customer experience strategies that make customer service a competitive weapon.

Consult enterprise customers on how to leverage technology to improve contact center operations and efficiencies while providing a greater customer experience. I build financial models to help justify project costs and to quantify expected improvements.

2012 Account Manager of the YearI am resonsible for delivering revenue growth from new and existing customers in Southern California. I work closely with customers to improve business collaboration within their enterprises and operational efficiency within their contact centers. Additionally, I lead several demand generation inititatives both internally within Avaya and externally with my local channel partners, focusing on driving new products to market and expanding Avaya's customer base. My success in this role is a result of effective account planning, ability to differentiate my personal and company's value to my customers, and my dedication to closing sales and exceeding sales targets. I am a top sales performer.

Run store sales and operations