Lead Book Seller
Officially I am in charge of the children's department but in actuality I wear many hats within the business. By far the most important in my view is customer service, helping people is something I am passionate about, whether that means assisting in finding a title or aiding in solving a problem. This level of customer interaction has the added bonus of building trust which very often leads to additional sales opportunities. Often I find myself Teaching individuals and classes on how to operate our NOOK tablet, regularly to customers with little or no experience with computers. Other duties include cash management, conducting phone and in person interviews for employment, receiving and returning stock, placing work orders, setting up and running events (both company wide and store initiated), and functioning as a manager within the store when we are short staffed. My coworkers often come to me with just about every problem you can imagine, because chances are I have encountered it before and have a solution; or can help brainstorm one.