Jon Yang Email & Phone Number

Detroit, Mi, Us

Plymouth, Mi, Us

Philadelphia, Pa, Us

Responsible for the overall subscriber growth of Xfinity Prepaid and Sales Operation optimization across the Heartland region:Achievements in Xfinity Prepaid:- Instrumental in the 2017 Prepaid launch and its sub growth of 284% from 4K to 13K by year end.- Have maintained the top Prepaid performing region across the country in dealer and rep average sales productivity since launch- Led Tax Season Prepaid acceleration each year and achieved highest sales volume of all months as well as 102% to 152% growth month over month.- Identified multiple operation obstacles and created resolution processes through collaborations with regional finance, tech ops and central division sales ops resulting in increased sales closings. - Developed and delivered numerous trainings to the leaders and frontline sales reps on the product, product enhancement, effective sales and positioning.- Identified 870K+potential Prepaid opportunities in the income constrained segment through data analysis - Design, create and execute Xfinity Prepaid sub growth strategies for the region each and every yearAchievements in Leading the Sales Ops team:- Created sales ops optimization strategies to achieve internal customer experience excellence- Developed a streamlined transition roadmap in 2021 and successfully managed Xfinity Home, Xfinity Prepaid while achieving 60-90-120 days transition milestones.- Maximized each teammate's productivity and contribution - Aligned our sales roles to supporting ultimate subscriber growth - Instrumental in identifying new business opportunities and recommending effective tactics - Managed the regional incentive programs to create incremental growth.

Philadelphia, Pa, Us

Responsible for developing, communicating and executing comprehensive subscriber growth strategies for Xfinity Home- a brand new line of business across the Heartland Region covering Michigan, Indiana and Kentucky.Key Achievements:- 1st year subscriber growth of 349% from 3,800-13,000- Average year over year growth of 183% during the first 6 years- By 2018, the regional Xfinity Home subs had grown to 88,000 Significant Success in: - Collaboration with channels leaders and sales professionals- Commitment and support to goals across all levels - Expansion of sales enablement to CARE and Retention departments for greater market shareHighly Effective Tactics: - Extensive product training across all the regional sales channels- Sales strategies, Product positioning and Closing techniques- Securing engagement of channel leaders, tech ops and finance- Leverage of product enhancements and new product launches - Leverage of competitive advantages- Sustaining sub growth through improvement of customer experience from sales to installation to service and support

Boca Raton, Fl, Us

Responsible for acquisition of new business accounts , retention of existing ones and conversion of competitors'Achievement: - Established a large client base in North Charleston and became the top consultant in 6 months. - Exceeded sales quota consistently with an average 180% goal attainment- Learned and acquired extensive knowledge and skills in commercial and residential security - Inducted into the company’s most prestigious Centurion Club in 2012 - Quickly became the top consultant in the region after transferring to Michigan in 2012

Dallas, Tx, Us

Residential real estate sales of high value homes in the greater Dallas metropolitan areas. Closed 4 sales in the first 7 months and was voted to be the Leader of the Real Estate Leader's Choice enhancement training of 40+ realtors and the most successful cold calling professional.

Us

Responsible for all areas of ground operations from ticketing, departure, arrival and luggage service ,coordination with airport vendors, local, state and federal agencies. Led ground operation teams and collaborated with cross-functional groups in achieving on time departure/arrival goals, providing exceptional customer service. Responsible for employee development and new manager mentoring.Key Achievements:- Developed and led the Detroit Connect Planning Center, a proactive customer service recoveryprogram, resulting in 12% improvement in customer service satisfaction ratings in the industry in 2003.- Recognized at 2004 NWA annual manager’s conference for outstanding leadership in customerservice.- Instrumental in Improving Detroit on-time performance and meeting Hub goals in 2004/2005.

Us

Supported the Base Director on multiple fronts, from budget to base operations, including developing and implementing strategic plans, recruiting management staff, overseeing the operations of international flights, collaborating with cross-functional departments to address top priorities and developing problem solving strategies, maintaining regulatory compliance and building and nurturing relationship with The Department of Homeland Security.Key Achievements: -Created a “Goal Team” concept to motivate high performers, increase accountability resulting inimproved base performance by 20%.-Instrumental in the reorganization of DTW In-flight services to better support departmental goals, and increased base productivity by 35%.- Maintained a positive variance of $1.5M budget for In-flight Services for 2001.- Led a team of 8 flight attendant managers and over 2,000 Flight Attendants.

Master'S Degree, International Business

Bachelor'S Degree, International Business