Jonah Hacker Email & Phone Number

Minnesota, United States

• Product Manager, Buyer Marketplace Experience
• Launched a new provider badge to increase registered service businesses to deliver an expansion of compliant technician coverage for enterprise clients by over 10%.
• Conducted an experiment on new provider reliability metrics that resulted in a 50% reduction in job attrition among service providers.

Greater Milwaukee Area

• Managed market launch of new ERP integrations, Business Intelligence, and Customer Experience products by coordinating efforts between product, engineering, sales, and professional services teams.
• Led development of new initiatives including a customer advisory board, opportunity win/loss interviews, and program increment planning.

Greater Milwaukee Area

• Managed a portfolio of over 10+ simultaneous implementation projects for service companies to implement field service management software integrated to other enterprise software applications.
• Oversaw and managed roll-out of new partnership with a leading ERP provider by coordinating efforts between engineering, product management and professional services teams.

Greater Minneapolis-St. Paul Area

• Manage strategic relationships, coordinate implementation projects, and lead go-to-market activities for new Field Nation ONE workforce management software offering.
• Coordinate multi-month product migration project to update seven strategic customers from legacy solution to current software without disruption to customer usage or revenue flow.

Greater Minneapolis-St. Paul Area

• Guide retail buying organizations through technical implementation of ERP system integration with SPS Commerce supply chain solutions.
• Manage project team of solution designer, testing consultant from a team of 25 to ensure that internal and external deadlines are met for project deliverables.

Greater Minneapolis-St. Paul Area

• Grew customer adoption by nearly 200% in 4 months through changes to internal processes, resource allocation, and product training for company stakeholders.
• Drive sales cycles to closure on 25% of product sales and create process efficiency to facilitate a fivefold increase in active retail partners.
• Exceeding expectations in most recent performance review for management of 15-20 ongoing product merchandising campaigns for strategic retail accounts, including three of the top 50… Show more
• Exceeding expectations in most recent performance review for management of 15-20 ongoing product merchandising campaigns for strategic retail accounts, including three of the top 50 U.S. retailers.
• Analyze, document, and present customer feedback for Product Management team to improve product design and competitive position. Show less

Greater Minneapolis-St. Paul Area

• Increased web-based customer training attendance by 60% through redesign of on-demand and customized training content.
• Received high performance recognition from peers in four consecutive quarters. Trained 70 individual users per month and delivered six customized on-site training sessions to strategic customers.
• Worked cross-functionally to create advanced training content that was used internally and externally.

Greater Minneapolis-St. Paul Area

• Developed new hire training on critical thinking when resolving issues and contributed to redesign of analyst training, reducing onboarding by one week.
• Coordinated with customers and partners to diagnose and resolve a daily average of 23 customer cases. Served as a billing, French, and technical expert to the team.

Greater Minneapolis-St. Paul Area

• Instructed 1st and 2nd grade curriculum in French for a majority of the school day
• Created and implemented lesson plans, assessments, and behavior interventions

Greater Chicago Area

• Completed coursework and professional development through Teach for America program.

Montpellier Area, France

• Collaborated with three French elementary schools to enrich and teach English curriculum.
• Designed weekly lesson plans to teach English as a foreign language.

Master Of Business Administration - Mba, Management Emphasis, 4.0

Activities and Societies: Part-time MBA Leadership Advisory Board, Carlson MBA Ambassador

Bachelor'S Degree, French Language And Literature

Activities and Societies: St. Olaf Orchestra, Phi Beta Kappa, Pi Delta Phi (French Honor Society)