Jonah Sinclair Email & Phone Number

Hartlepool, Gb

Gateshead, England, United Kingdom

• Responsible for managing a team of young apprentices in a hybrid model of working. • Member of the Horizon Advisory Team that discusses and plots the course the company is taking on a fortnightly basis. (The HAT Team consists of myself, our Operations Manager and CEO) • Conduct recruitment interviews for apprentice positions at the organisation.• Attending networking events as a representative of Innersummit in order to harbour relationships with prospective clientele. • Hosting a variety of team meetings as the lead facilitator such as our weekly SPAM (Support, Plan and Action Meeting).

Gateshead, England, United Kingdom

• Undertook a L3 Business Administration Apprenticeship for a Training Provider that specialised in delivering apprenticeship programmes.• Liaised with key stakeholders over email and telephone such as the NHS Trust and Cabinet Office.• Responsible for piloting our delivery studio sessions to enable remote learning to take place (Use of ATEM and OBS systems as well.• Tasked with working in a heavy data driven environment, often gathering reports and interpreting the results in preparation for weekly Data Integrity Meetings.• Deliver Tutorial Sessions to our learners that require assistance with how to use our portfolio systems.• Production of Monthly Newsletters for our learners using the Hubspot Marketing tool.

Houghton Le Spring, England, United Kingdom

• Handle inbound/outbound calls specialising in recuperating debt through a wide range of recovery options depending on affordability and personal circumstances. This often involves communicating with vulnerable clients; therefore the conversations are usually quite delicate in nature. • Develop key relationships with customers which shape their opinion of the company. • Recognise affordability triggers and tailor possible payment solutions to match circumstances.• Maintain 100% compliance and upkeep of current DPA and GDPR regulations as so I can be trusted with sensitive information and disposing of it correctly. • Often stay beyond my working hours and do not rush to finish a call; I treat everyone fairly and will make sure their situation is dealt with and noted correctly for future reference. • Often deal with complaint triggers and have a fantastic conversion rate of closing complaints on the back of my actions on a call

Houghton Le Spring, England, United Kingdom

• Responsible for leading a group of 14 advisors on the early 8-4 shift. • Tasked with providing daily huddles for the team where I would address performance, targets and changes to the business so that a consistent level of productivity would be maintained.• Regularly had one to one coaching sessions with each team member at least twice a month, addressing any concerns or areas of improvement that could be built upon. • Accountable for any manager calls that were requested by our customers which often lead to challenging conversations that required a great deal of concentration. • Seen as a point of contact for the floor to provide extensive expertise for advisors who were unsure about certain queries that were presented.

Level 3, Business Administration And Management, General, Pass

Associate Of Science - As, Criminal Justice/Law Enforcement Administration, Distinction

Activities and Societies: Soccer ScholarshipAchieved a 3.69 GPA over the course of a 2 year degree.