Jonah Murray Email & Phone Number

Napa, Ca, Us

San Francisco Bay Area

Created and led a full remote training program from scratch. Managed the on-boarding, training, and knowledge development of 40+ individuals, both local and international. Formulated and implemented programs to manage and track high-level customer & internal escalations to improve future training.Developed, implemented, and managed new cross-functional communication strategies to streamline the internal content pipeline.Acted as a liaison between multiple departments, off-site vendors, and cross-functional teams.Managed the creation and maintenance of knowledge base resources, contributing to a 45% reduction in customer query resolution time.

San Francisco, California

Utilized a high level of technical communication skills across several systems to solve unique problems in a group environment.Maintained an efficient workflow to ensure both quality and quantity were upheld to the highest standard.Developed new communication methods to foster interdepartmental efficiency and internal visibility.Created an atmosphere of trust and confidence on a human level while maintaining a 95% satisfaction rating with over 7000 unique clients while overcoming an 8000% support ticket growth in an 8 month window during the Covid-19 pandemic toilet paper shortages.

San Francisco, Ca

- Worked one-on-one with students of all ages and abilities to achieve performance goals, establishing trust in an unsupervised setting.- Tailored each lesson to meet individual student needs, employing creative problem-solving techniques to address unique challenges.- Fostered trust through consistent actions and shared responsibility, ensuring a safe and supportive learning environment.- Received commendations from parents and built strong, lasting relationships with returning students.- Impressed superiors with professionalism, reliability, and the ability to inspire confidence in students and their families.

San Jose, California

- Demonstrated commitment to producing high-quality products under pressure while developing personal connections with customers.- Greeted and recognized both new and returning customers, consistently striving to enhance their experience and brighten their day.- Earned recognition from regional and district managers, receiving the “Partner of the Quarter” award and a feature in the company newsletter.- Collaborated closely with team members in a fast-paced work environment, ensuring efficient operations.- Exhibited strong attention to detail and memorized recipes to maintain high product standards.- Delivered exceptional customer service, contributing to a positive and welcoming atmosphere.

San Jose

I worked with Cogswell's esteemed Project X team on Project: Miles as primarily a texture artist. Produced stylized realistic textures using Substance Painter and Arnold for Maya utilizing the PBR workflow while maintaining budget, worked from reference, organization with Perforce, and met tight deadlines.

Milpitas, California

- Focused on recruiting and hiring qualified candidates, conducting interviews, and assessing employees’ knowledge to develop personalized job training programs.- Successfully trained and managed over 30 new hires in various roles, ensuring they were well-prepared to contribute effectively to the team.- Created and organized comprehensive training regimens and schedules for all new hires, facilitating their smooth integration into the team.- Utilized strong time management skills to balance training responsibilities with managing the dining room and overseeing general duties.- Worked closely with team members, leading and mentoring them to achieve their highest potential.- Oversaw and led numerous on-site and off-site events, ensuring smooth operations and high-quality service.- Played a key role in facilitating the growth and stability of the restaurant’s customer base and catering services.

Brentwood, California