Fraud investigation - Utilising SQL databases to identify fraud trends; Building proactive monitoring systems; Taking action to block financial loss; Collaborating with related teams to take further enforcement action and/or preventive measures. User experience & Business risk management - Negotiating with users and collaborating with legal/comms teams to prevent incidents from escalating adversely, and to achieve positive resolution outcomes.Stakeholder management - Providing resolution plans to urgent escalations from Executive staff, Media and Legal teams; Collaborating with multiple stakeholders to make financially high-stake decisions and resolve complex incidents. Process improvement - Identifying gaps in current processes to increase efficiency, reduce financial loss and improve platform user experience. Supporting business growth and quality - Scaled the use of new workflows for partner vendors; Built and executed a mentoring program for new joiners.

Analysing customers’ portfolio to develop solutions to improve their financial standing.Developing trust relationships with customers through the provision of suited financial solutions.Liaising with colleagues from other departments to service customers’ requests.

Summarizing and analyzing clients' HR system to identify the reason for the the problem that they are facing. Brainstorming for ways to improve/change those areas.Drafting of proposals on Powerpoint for clients.Secondary research for salary bench-marking.Translation of various types of business documents between English and Japanese.