Jonathan Alvarez

Jonathan Alvarez Email and Phone Number

District Lead Technician | Fast-Learning Problem Solver | Customer Service Expert @ Waldwick Public Schools
Jonathan Alvarez's Location
New York City Metropolitan Area, United States
Jonathan Alvarez's Contact Details

Jonathan Alvarez work email

Jonathan Alvarez personal email

n/a
About Jonathan Alvarez

Enthusiastic and dedicated technical professional eager to assist a company into the twenty-first century offering a unique professional background that includes; technology, customer service, sales, quality assurance and elementary education.

Jonathan Alvarez's Current Company Details
Waldwick Public Schools

Waldwick Public Schools

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District Lead Technician | Fast-Learning Problem Solver | Customer Service Expert
Website:
wynyardchiro.com.au
Employees:
79
Jonathan Alvarez Work Experience Details
  • Waldwick Public Schools
    District Lead Technician
    Waldwick Public Schools May 2022 - Present
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  • Dyntek
    Pc Support Specialist (Fairleigh Dickinson University)
    Dyntek Jul 2017 - May 2022
    Hackensack, Nj
    • Maintaining a workflow via support ticketing systems, SupporTrax & Salesforce• Managing and providing technical support to end-user devices, such as desktop/laptop systems and other secondary equipment• Installing and configuring hardware and software• Image and deploy software via Ivanti Server• Setup network printers and install them to end users• Deploy desktops, laptops, and mobile devices• Document common support procedures for knowledge base articles (kb’s)• Provide remote technical support for end users (TeamViewer or Ivanti/LanDesk Server)• Provide backup support for Academic Technologies and troubleshooting support for educational devices• Provided backup support for cable TV connections in the residence halls
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  • Newarkian Innovations
    Owner/ Technical Consultant
    Newarkian Innovations Jul 2013 - Jun 2021
    New Jersey
    • Troubleshoot computers, laptops and mobile devices.• Design, develop, maintain and update a variety of web sites as requested.• Assist companies/organizations with various aspects of site maintenance as needed.• Coordinate various web pages with appropriate links and multimedia elements.• Design & create marketing & e-marketing materials on a range of projects.• Install security cameras for residential and commercial properties.
  • Nice Ltd
    Tier 2 It Support Specialist
    Nice Ltd Apr 2017 - Jun 2017
    Hoboken, Nj
    • Remote assistance, network and hardware troubleshooting• Prepare laptops for new hires, upgrades, loaners and ship out hardware to remote user locations• Configure and manage users for remote access with VIP Access• Set up conference meetings with VC system, using RMX Management and WebEx• Configure phones through Cisco Unified CM Management and IP Communicator• Move users/computers into appropriate domain in Active Directory• Edit user information, reset passwords, enable/disable accounts in Active Directory• Edit email permissions/access for users through Exchange Server
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  • Robert Half
    Pc Support Technician (Fairleigh Dickinson University)
    Robert Half Jan 2017 - Mar 2017
    Madison & Teneck Campuses
    • Supporting over 400 users throughout the campus providing hardware and Software troubleshooting and updates.• Remove hard drives from PCs, transfer user’s data from PC to PC using PC Mover software• Updated and installed Windows 10 operating system. • Add and remove users from Active Directory• Installation of various programs that is approved by FDU policies
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  • Newark Public Schools
    School Operations Assistant
    Newark Public Schools Aug 2014 - Jan 2017
    Greater New York City Area
    • Provide in school technical assistance with installation, configuration and testing of hardware and software tools.• Troubleshooting SMARTboards, desktops, printers, reimaging PCs and manage school website. • Create tickets for technicians if problem is not fixed on user end. • Manage students passwords and internet access. • Responsible for responding to teachers' inquiries regarding technical support requests and network connectivity.• Run and analyze reports for school leadership team to manage daily and weekly operational performance.• Perform general administrative duties, including drafting communication to staff and external stakeholders, as requested.• Maintain complete, accurate, and organized student and staff records and files.• Configure teacher’s schedule via PowerSchool software.• Facilitate and support instructional state test as in PARCC and Interim Assessment.
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  • Samsung
    S-Voice Software Tester
    Samsung May 2013 - Jun 2013
    Bridgewater, Nj
    • Test Samsung’s Voice Recognition App called S-Voice• Test S-Voice application functionality with all capabilities of a mobile device (Call, messages, settings, web searches and many more).• Multiple Testing (Positive, Negative, Smoke, Network, Regression and Ad Hoc testing on S-Voice application• Created test scripts for specific scenarios• Finding and reporting issues
  • Usablenet
    Quality Assurance Analyst
    Usablenet Feb 2011 - Mar 2012
    Greater New York City Area
    • Tested multiple mobile devices and operating systems (BlackBerry OS, iOS, Android, Windows Phone 7, WebOS & Symbian)• Cross browser testing (Firefox, Safari, Internet Explorer, and Chrome) • Manually tested on mobile sites and Apps, and draft test scripts in accordance with validation standards and techniques.• Exposure of testing applications on wide range of Mobile handset of different vendors which includes Apple, Nokia, Samsung, Google, Sony Ericsson, Motorola, Windows Mobile, HTC, LG, and many more.• Interfaced with Project Managers and other development team members.• Tested Assistive Technology (Text-Only) Websites• Bug Tracking with JIRA and Quickbase• Create and executed full feature and regression tests. Verified bugs and escalated critical issues.• Assist QA team members with projects, test case creation and execution
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  • At&T
    Sales Consultant & Data Specialist
    At&T Nov 2006 - Feb 2011
    Watchung, Nj & Newark, Nj
    • Consult with clients regarding wireless telephone products• Facilitate and close on sales of wireless telephone products• Consult with clients and co-workers on data-related concerns and issues.• Educate co-workers on new products, features and devices launching.
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Jonathan Alvarez Skills

Mobile Devices Jira Quality Assurance Quality Center Regression Testing Mobile Internet Web Applications Manual Testing Android Music Blogging Sql Agile Methodologies Test Planning Javascript Mobile Applications Software Quality Assurance Css Mobile Assistive Technology Music Creation Qtp Digital Media User Acceptance Testing Html Hp Quality Center Wireless Mobile Technology Joomla Windows Phone Blackberry Os Symbian Ios Web Os Google Chrome Internet Explorer Apple Safari Firefox Cross Browser Compatibility Google Docs Google Drive Testing Microsoft Office Customer Service Troubleshooting Wireless Technologies

Jonathan Alvarez Education Details

Frequently Asked Questions about Jonathan Alvarez

What company does Jonathan Alvarez work for?

Jonathan Alvarez works for Waldwick Public Schools

What is Jonathan Alvarez's role at the current company?

Jonathan Alvarez's current role is District Lead Technician | Fast-Learning Problem Solver | Customer Service Expert.

What is Jonathan Alvarez's email address?

Jonathan Alvarez's email address is jo****@****tek.com

What schools did Jonathan Alvarez attend?

Jonathan Alvarez attended Eastwick College, Avtech Institute, Middlesex County College.

What are some of Jonathan Alvarez's interests?

Jonathan Alvarez has interest in Social Services, New Technologies, Science And Technology, Sports, Composing Music, Web Designing.

What skills is Jonathan Alvarez known for?

Jonathan Alvarez has skills like Mobile Devices, Jira, Quality Assurance, Quality Center, Regression Testing, Mobile Internet, Web Applications, Manual Testing, Android, Music, Blogging, Sql.

Who are Jonathan Alvarez's colleagues?

Jonathan Alvarez's colleagues are Andy Gamper, Susan Toal, Paul J. Puglise, Andrea Bednar-Thumm, Alan Plon, Beth Getlik Serwin, Lois Gray.

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