Jonathan Alvarez Email & Phone Number

Hackensack, Nj

• Maintaining a workflow via support ticketing systems, SupporTrax & Salesforce• Managing and providing technical support to end-user devices, such as desktop/laptop systems and other secondary equipment• Installing and configuring hardware and software• Image and deploy software via Ivanti Server• Setup network printers and install them to end users• Deploy desktops, laptops, and mobile devices• Document common support procedures for knowledge base articles (kb’s)• Provide remote technical support for end users (TeamViewer or Ivanti/LanDesk Server)• Provide backup support for Academic Technologies and troubleshooting support for educational devices• Provided backup support for cable TV connections in the residence halls

New Jersey

• Troubleshoot computers, laptops and mobile devices.• Design, develop, maintain and update a variety of web sites as requested.• Assist companies/organizations with various aspects of site maintenance as needed.• Coordinate various web pages with appropriate links and multimedia elements.• Design & create marketing & e-marketing materials on a range of projects.• Install security cameras for residential and commercial properties.

Hoboken, Nj

• Remote assistance, network and hardware troubleshooting• Prepare laptops for new hires, upgrades, loaners and ship out hardware to remote user locations• Configure and manage users for remote access with VIP Access• Set up conference meetings with VC system, using RMX Management and WebEx• Configure phones through Cisco Unified CM Management and IP Communicator• Move users/computers into appropriate domain in Active Directory• Edit user information, reset passwords, enable/disable accounts in Active Directory• Edit email permissions/access for users through Exchange Server

Madison & Teneck Campuses

• Supporting over 400 users throughout the campus providing hardware and Software troubleshooting and updates.• Remove hard drives from PCs, transfer user’s data from PC to PC using PC Mover software• Updated and installed Windows 10 operating system. • Add and remove users from Active Directory• Installation of various programs that is approved by FDU policies

Greater New York City Area

• Provide in school technical assistance with installation, configuration and testing of hardware and software tools.• Troubleshooting SMARTboards, desktops, printers, reimaging PCs and manage school website. • Create tickets for technicians if problem is not fixed on user end. • Manage students passwords and internet access. • Responsible for responding to teachers' inquiries regarding technical support requests and network connectivity.• Run and analyze reports for school leadership team to manage daily and weekly operational performance.• Perform general administrative duties, including drafting communication to staff and external stakeholders, as requested.• Maintain complete, accurate, and organized student and staff records and files.• Configure teacher’s schedule via PowerSchool software.• Facilitate and support instructional state test as in PARCC and Interim Assessment.

Bridgewater, Nj

• Test Samsung’s Voice Recognition App called S-Voice• Test S-Voice application functionality with all capabilities of a mobile device (Call, messages, settings, web searches and many more).• Multiple Testing (Positive, Negative, Smoke, Network, Regression and Ad Hoc testing on S-Voice application• Created test scripts for specific scenarios• Finding and reporting issues

Greater New York City Area

• Tested multiple mobile devices and operating systems (BlackBerry OS, iOS, Android, Windows Phone 7, WebOS & Symbian)• Cross browser testing (Firefox, Safari, Internet Explorer, and Chrome) • Manually tested on mobile sites and Apps, and draft test scripts in accordance with validation standards and techniques.• Exposure of testing applications on wide range of Mobile handset of different vendors which includes Apple, Nokia, Samsung, Google, Sony Ericsson, Motorola, Windows Mobile, HTC, LG, and many more.• Interfaced with Project Managers and other development team members.• Tested Assistive Technology (Text-Only) Websites• Bug Tracking with JIRA and Quickbase• Create and executed full feature and regression tests. Verified bugs and escalated critical issues.• Assist QA team members with projects, test case creation and execution

Watchung, Nj & Newark, Nj

• Consult with clients regarding wireless telephone products• Facilitate and close on sales of wireless telephone products• Consult with clients and co-workers on data-related concerns and issues.• Educate co-workers on new products, features and devices launching.

Certificate, Comptia A+ , Network, Electronics Systems Associates And Foa (Fiber Optic Associations)

Activities and Societies: ISCET

Certificate Of Completion Of Training, Software Testing/Development And Web E-Commerce

Completed course with the knowledge of testing software, basics in multiple web languages and automation tools.

Accountant