Jonamel Diola Email & Phone Number

Australia

Perth, Western Australia, Australia

Australia

Western Australia, Australia

Western Australia, Australia

Australia

United Arab Emirates

dusitD2 by Kenz hotel dubai - Executive Housekeeper pre-opening from February 2016 – Present (237 rooms and suite) & Dusit Residence Dubai MarinaSetting up the department with Procedures and Standard; Brand Standard requirement are strictly implemented throughout the hotel; maintaining a high level of productivity in all areas; managing the day to day and long term operations of Housekeeping and Laundry/Valet; highly involve in selection of OSE and FFE. Achievement: ZERO staff turnover in housekeeping department June 2016; Rated 9.4 booking.com cleanliness; Rated 4.9 TripAdvisor cleanliness Dusit Thani Abu Dhabi - Executive Housekeeper from October 22, 2014 – May 7, 2015 (401 Rooms and 131 Apartment) During my service with the company as Executive Housekeeper, I have established the following: Proper staffing by combination of permanent staff and casual labour depending on the forecast occupancy in a monthly basis; Implemented the Standard Procedure for housekeeping and strictly follow through with the team; Trained supervisor and coach the team on the floor; Organize the entire process in housekeeping department ensuring that team has proper tools and equipment to serve the guest in high quality.Achieved to be the nos. 1 in housekeeping cleanliness for the entire Dusit Thani International base international guest satisfaction.

Dubai - Al Barsha

DoubleTree by Hilton Hotels and Residences Dubai – Al Barsha – Executive Housekeeper (July 2013 – Present) 359 rooms and apartment (Pre opening)• Setting up the department with Procedures and Standard• Brand Standard requirement are strictly implemented throughout the hotel• Aware of staff needs to satisfy guests;• Maintain a high level of productivity in all areas • Manage the day to day and long term operations of Housekeeping and Laundry/Valet.• Involve in OS&E selectionAchievement:Pre – Opening Quality Audit Score for cleanliness: 97.7 % / second audit on August 2014 Audit 99.09% Pre- Opening Quality Audit for Brand Identity Score: 90% / second audit on August 2014 Audit 100%Pre – Opening Quality Over All Hotel Score: 91.8% / second audit on August 2014 Audit 96.57%Team member Satisfaction Survey Housekeeping Department: 97%

Abu Dhabi

Housekeeping Manager (Westin Abu Dhabi)• Manage operating expenses to minimize costs while providing excellent guest services• Ensure all Housekeeping quality standards are complied with and that policies and procedures are consistently applied. •Operate the department within Hotel policies as they relate to the ethical codes, standards of good business practice and local laws and regulations. •Responsible for maintaining the quality of the product and ensuring consistency in its delivery and standards•Handle challenging situations with guests diplomatically. Deputy Director of Housekeeping (St. regis Saadiyat Island)•Personally ensure compliance with all relevant Workplace Health & Safety and Occupational Health & Safety legislation, and related the company policies. •Report on a regular basis to the Director of Rooms on the performance of the Housekeeping against operations and human resources performance. Analyse variances and monitor the impact of initiatives and corrective actions. •Monitor effectiveness and recommend changes in response to the market place, including setting targets, planning and scheduling work and performance indicators that are typical productivity and efficiency measures. •Responsible for all the daily maintenance of the room inventory status to achieve optimal levels of revenues while maintaining high levels of guest expectations.

Abu Dhabi

Anantara Hotels/ Minor group of Companies (March 2009 – May 2011)Work for two properties for Anantara for the position of Assistant Front Office Manager (Desert Island Resort and Spa by Anantara for the period of 6 months transferred Qasr Al Sarab Desert Resort and Spa by Anantara (206 rooms villas and suites) reporting to Room Division Manager from August 2008. Pre - openingPlanning and organizing training and orientation for staff members working at the Front Office this includes Front Desk, Concierge, Business Centre, Guest Service CentreImplementation of standards, policies, procedures.Responsible for the Recruitment and Selection of new team members and managing any Employee Relations issues with the support of the Human Resources Department. Ensure consistency of brand standards and a high level of performance and service deliveryScheduling, payroll From December 2010 move me to Housekeeping an Assistant Executive Housekeeper for the same property.Organize the department from manning, store inventory and supplies for Housekeeping/LaundryImplemented strictly procedure and standardRe trained all the team Monitoring the Arrivals/Departure and room allocation. Achieved staff satisfaction survey 90%

Abu Dhabi

Le Royal Meridien Abu Dhabi, UAE (December 2002 – February 2009) Re- brandingWorked for the company for good 6 years with a great experience and career growth in Front Office Operation.Assistant Front Office Manager - September 2008 - February 2009 – Reporting directly to the Rooms Division Director. I have been responsible for the day to day operation of the department. i.e. VIP arrival; Room allocation; Guest feedback; scheduling associates; Room discrepancies; Interviewing new associates and other duties given by the Director of RoomsDuty Manager– April 2007 – August 2008 - Reporting directly to the Front Office, have been responsible for the day to day operation of the department. i.e. VIP arrival; Room allocation; Guest feedback; scheduling associates; Room discrepancies; Interviewing new associates and other duties given by the Director of RoomsGuest Relations Manager – March, 2006 – March 2007 – Reporting to the Front Office Manager have been in charge in all guest requirement in the hotel mainly VIPs; ensuring that all amenities are place before guest check in; deals with guest complained and other duties given by the Front Office ManagerLoyalty Program Coordinator /SPG CHAMPOIN – July 2005 – February 2006 – handle training to the entire hotel for the program and ensuring the guest points are being credited on time.Guest Relations Supervisor – December 21, 2002- June 2005 – reporting to the guest relation manager. My duties involve VVIP set up; escorting guest; hotel show around and other duties given by the GRM

Dubai

Guest Services Executive – Burj Al Arab Hotel Dubai, UAE – (March 2002- December 2002) - duties involve checking in and checking out guest.Club Executive Hostess – Emirates Towers Hotel Dubai, UAE – (February 2001 – February 2002) Checking in guest on floor and serving the F&B service at the lounge