Assist in service repair, preventative maintenance, field change orders / installations. Brilliance, Ingenuity, Mx Series and iCT equipments.• Identification and resolution of customer issues, providing the customer with the appropriate communication and involving appropriate Service and Sales Personnel• Operate under required knowledge of regulatory requirement (Federal and State Radiation performance standards, registration, Quality Systems Regulations, EPA regulations and OSHA regulations• Defines problems: Collects data, establishes facts, and draws valid conclusions. Has the ability to interpret an extensive variety of technical instructions and deal with abstract and concrete variables