Director
CurrentOnePay / Modus UK Limited is a leading UK provider of alternative payment solutions for the temporary recruitment sector, with over 400,000 customers, processing over £350m in wages annually. Founder/ Owner and commercial leader for company that offers alternative payment solutions for temporary employees who are unable to open a UK bank account, primarily supporting the temporary recruitment sector. ◼️ Over 17 years, grew the business to dominate the temporary recruitment sector market, building a team of 90 FTE with +20% YoY growth and £6m annual turnover. ◼️ Secured 2 large contracts with leading temporary recruitment agencies bringing 30,000 customers per annum at their peak, enabling company to weather the financial storm of 2008. ◼️ Re-engineered despatch process to support the needs of a growing organisation, achieving a 90% reduction in processing time and saving £60k per annum. ◼️ Led digital transformation to support growth objectives, introducing integrated, automated IT systems and saving £250k p.a. on software licenses. ◼️ Optimised resourcing model to mitigate issues caused by periods of overload followed by underutilisation, improving productivity by 20% with £60k savings in additional FTE. ◼️ Sourced and selected new card supplier while outsourcing despatch, with £85k p.a. savings. ◼️ Increased the number of channel partners for improved lead generation, feeding 20% YoY growth. ◼️ Introduced targeted international recruitment strategy, reducing card production errors from 10% to less than 1% and increasing first call resolution from 45% to 87%.◼️ Swiftly implemented remote working protocols for 50-60 staff in response to government-mandated Covid-19 requirements. ◼️ Led transformation of Marketing and Sales functions, harnessing a servant leadership and mentoring approach to empower teams to act decisively with autonomy in the provision of service excellence.
