Melanie Wilkinson

Melanie Wilkinson Email and Phone Number

Chief Operating Officer at OnePay @ OnePay
ilkley, bradford, united kingdom
Melanie Wilkinson's Location
Leeds, England, United Kingdom, United Kingdom
Melanie Wilkinson's Contact Details

Melanie Wilkinson work email

Melanie Wilkinson personal email

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About Melanie Wilkinson

Melanie Wilkinson is a Chief Operating Officer at OnePay at OnePay.

Melanie Wilkinson's Current Company Details
OnePay

Onepay

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Chief Operating Officer at OnePay
ilkley, bradford, united kingdom
Website:
onepay.co.uk
Employees:
35
Melanie Wilkinson Work Experience Details
  • Onepay
    Chief Operating Officer
    Onepay Feb 2019 - Present
  • Direct Line Group
    Head Of Operations, Leeds Centre
    Direct Line Group Apr 2012 - Jan 2017
    Leeds, United Kingdom
    Providing strong leadership, communication and strategic direction to multi channel contact centre employees ensuring business objectives delivered and high levels of customer service provided. Identifying and delivering change, leading centres through implementation. Strategic planning, budget ownership and managing of external stakeholder and partner relationships.
  • Direct Line Group
    Customer Operations Performance And Relationship Manager
    Direct Line Group Jul 2011 - Apr 2012
    Leeds
    Managing the relationship between our partnership commercial teams and operational business areas. Key responsibilities• Operational partnership sales targets negotiation with commercial and marketing teams to ensure a challenging yet fair partnership targeting structure.• Representation of partnership operational areas in commercial and marketing meetings, reviewing and analysing performance in both commercial and operational targets. • Business wide communication of commercial partnership strategies and changes, tailoring communications to suit operational needs.• Managing a team of performance analysts to track, assess and understand variances in partnership sales performance in order to meet the needs of the commercial teams.
  • Direct Line Group
    Sales And Customer Service Manager
    Direct Line Group Apr 2001 - Jul 2011
    Leeds, United Kingdom
    Managing c. 130 employees to deliver business objectives in sales, customer and people metrics. Relocated within our Leeds sites a number of times to troubleshoot and turn around an area of underperformance. Delivered an average of 96.6% of targets against the national average of 73.2%, leading to nomination for and winning of the National Sales Manager of the Year award.

Melanie Wilkinson Education Details

  • Allerton High School
    Allerton High School

Frequently Asked Questions about Melanie Wilkinson

What company does Melanie Wilkinson work for?

Melanie Wilkinson works for Onepay

What is Melanie Wilkinson's role at the current company?

Melanie Wilkinson's current role is Chief Operating Officer at OnePay.

What is Melanie Wilkinson's email address?

Melanie Wilkinson's email address is me****@****y.co.uk

What schools did Melanie Wilkinson attend?

Melanie Wilkinson attended Allerton High School.

Who are Melanie Wilkinson's colleagues?

Melanie Wilkinson's colleagues are Anna Sanusi, Paula W., Trevor Crossland, Jonas Brown, Linda Marczi, Huy Nguyễn, John Cockram.

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