Jonas Jones Email & Phone Number

Dallas-Fort Worth Metroplex

As a Facility Services Representative, I provide technical and administrative problem resolution to facility staff members through various communication channels, addressing issues related to Securus and JPay systems, applications, and products. This includes efficiently managing ticket tracking, maintaining service level agreements, and actively contributing to ongoing process improvements. Resolved an average of 300 inquiries per month and closed 30 cases daily, surpassing the quota by 250%.Achieved a 90% first response resolution ratio, showcasing efficiency and customer satisfaction.Streamlined procedures, resulting in a significant reduction in labor time. Built a strong rapport that led to facility staff and Account Managers specifically requesting my assistance.

Grand Prairie, Texas

As a Cable Media & Production Editor, I executed daily data-entry responsibilities for a fast-paced television metadata and services firm, maintaining 98% accuracy in 10 Key data entry tasks. I handled confidential information, maintained client relationships, and exceeded established monthly production requirements with exceptional time management skills. Maintained 98% accuracy in all 10 Key data entry tasks, ensuring precision in a fast-paced television metadata environment.Exceeded monthly production requirements with an average of 30 cases per day, showcasing efficiency and reliability.Managed schedules 21 days ahead of the current date, demonstrating exceptional time management skills.

Dallas/Fort Worth Area

As a Senior Clinical Administrative Coordinator, I managed the administrative intake of members, consistently resolving an average of 450 inquiries per week. I acted as a mentor and trainer, handling challenging calls, achieving performance benchmarks, and providing effective solutions to complaints within specified time limits.Resolved an average of 450 inquiries per week, consistently meeting performance benchmarks in speed, accuracy, and volume.Mentored and trained new representatives, contributing to the department's overall success.Handled complaints effectively, providing solutions within specified time limits and ensuring resolution.

Dallas/Fort Worth Area

As a Customer Technical Support representative, I provided call center-based technical support for alarm systems, handling 30 technical/mission-critical calls daily. I demonstrated strategic relationship-building skills, created streamlined troubleshooting procedures, and consistently met high service standards. Handled 30 technical/mission-critical calls daily while consistently meeting high service standards.Created documentation that streamlined troubleshooting procedures, contributing to efficient issue resolution.Achieved win-win outcomes through strategic relationship-building and partnership skills.

Grapevine, Tx

As a Customer Technical Support representative at GameStop Inc., I compiled and analyzed data, created reports, and closed an average of 60 tickets daily with a 75% first response resolution ratio. I played a key role in diagnosing and resolving technical issues related to internet connectivity and hardware, contributing to streamlined procedures and improved customer satisfaction. Closed an average of 60 tickets daily, exceeding the quota by 25% with a 75% first response resolution ratio.Generated comprehensive reports and provided data-backed recommendations to supervisors.Developed streamlined procedures that decreased labor time and eliminated redundancies for on-site and offshore employees.