Jonas Luke David, Csm Email & Phone Number

San Diego, CA, US

Solana Beach, California, US

• Provides effective diagnostic evaluation of customer and end-user needs, and in all cases, uses good judgment and timeliness in responding to and resolving each issue or complaint.
• Provides customers and internal business units with a high level of professional and positive support and service, via a variety of communication channels, including but not limited to, phone, email, and web-based.
• Participates in support coverage, staffing, and afterhours phone rotations, including review and coverage for team office absences.
• Assists in the maintenance of internal documentation of standards for work order record-keeping and response guidelines.

• Provides Instrument Verification and Validation support for new products, assay/instrumentation integration, technology transfer and other instrument V & V activities. Integrates engineering theory and practice within.
• Participates on design teams and understands project goals and timelines, while providing support to ensure product launch success.
• Maintains project documentation in accordance with internal Quidel and external regulatory requirements as part of the design control process.
• Provides instrument software provision in the development and implementation of functional strategies to support corporate goals and objectives.

San Diego, California, US

• Worked meticulously with Quality, Project, and Development managers to design test strategies, assess risks, and construct accurate release timelines.
• Designed Qualification Protocols to qualify specific Software Testing Tools to be used for formal validation and verification of software.
• Routinely fabricated documents and training resources to support team skill building and knowledge sharing to ensure an environment that aims to improve every day.
• Implemented key standard operating procedures that promoted quality and communication while striving to improve existing processes to increase company efficiency.

San Diego, California, US

• Built upon software test fundamentals and expanded responsibilities to include report submissions, test writing, and project leadership.
• Acted as a training resource for new employees and lead multiple projects while focusing on quality, efficiency, and accountability.
• Wrote and designed formal software validation protocols to test essential functions developed within the project’s scope.
• Successfully submitted change orders, test reports, and test protocols in compliance with Agile processes.

San Diego, California, US

• Executed and maintained formal software validation protocols to thoroughly test product and software requirements.
• Verified software fixes and documented findings in accordance with Good Documentation Practices.
• Efficiently managed own time to conduct thorough systems, software, and integration testing around mobile applications as well as hardware and GUI components.
• Assisted with formal verification and validation submissions to the FDA for numerous projects including Mobile Bolus.

San Diego, California, US

• Responsible for expediting, processing, and validating purchase orders on a corporate level.
• Assisted in the management of inventory across multiple sites while continuing to keep costs at a minimal.
• Processed and approved web-based requisitions and assisted in the fulfillment of corporate purchase orders.
• Facilitated in pharmaceutical purchasing as well as high-level medical equipment procurement.

San Diego, California, US

• Performed various high skill infusion responsibilities related to medication batching, inventory management, and pharmaceutical purchasing.
• Prepared high-risk, hazardous medications to assist in chemotherapy and support targeted cancer therapy plans using monoclonal antibody treatment.
• Maintained a high level of quality in preparing high volumes of Intravenous solutions while prioritizing patient safety.
• Operated in ISO 5 through ISO 8 environments and performed full aseptic techniques to maintain acceptable particulate and microbe levels.

Woonsocket, RI, US

• Supported pharmacological services by stocking, assembling, and distributing medications.
• Maintained pharmacy inventory by checking pharmaceutical stock to determine inventory level, anticipating needed medications and supplies, placing and expediting orders, verifying receipt, and removing outdated drugs.
• Maintained a safe and clean pharmacy by complying with federal procedures, rules, and regulations.
• Organized medications for pharmacist to dispense by reading medication orders and prescriptions, preparing labels, calculating quantities, and assembling intravenous solutions and other pharmaceutical therapies.

Irvine, CA, US

• Assigned tasks to associates to fit skill levels and maximize team performance.
• Recruited and helped hired qualified candidates to fill open positions.
• Exercised good judgment and decision-making in escalating concerns and resolving issues.
• Enforced customer service standards and resolved customer problems to uphold quality service.
• Led team meetings and one-on-one coaching sessions to continuously improve performance.
• Conducted quality, timely performance feedback and performance appraisals.

Bachelor Of Arts - Ba, Computer Information Technology

General Studies

High School Diploma