Promoted to software quality assurance manager at a fast paced SaaS development company. Created and implemented new test plans. Tested and released at least 5 applications. Coordinated transition of QA department from Waterfall to Agile, including Scrum and Kanban.• Hired, trained, and mentored multiple QA staff, manual and automated test engineers.• Oversaw transition from Waterfall development cycle to an Agile development process.• Wrote user stories as a member of the product planning team.• Established rapport with the developers to communicate expected behaviors early in the development cycle and to achieve common understanding of goals.• Led a team of 4 automated test developers to convert existing manual tests to automated tests which allowed the team to release new code every 2 weeks without major defects.• Won the Agile San Diego Team Excellence Award in 2012.• Collaborated with customer support to resolve escalated issues and maintain customer satisfaction.• Decreased testing time by 50% by implementing a new test plan that achieved more thorough and detailed testing.• Updated and maintained test plans, both manual and automated, to reflect changes in software requirements.• Identified and reported defects.

Oversaw transition from Windows XP to Windows Vista. Collaborated with Microsoft, Symantec, Cyberlink, and ODM partners to deliver projects on time. Implemented and managed Windows Vista beta testing for existing and new platforms. Conducted factory audits.• Wrote new policies and procedures for Windows Vista operating system for new and existing Averatec notebooks.• Created new Windows Vista preinstalls to extend life of two existing notebook lines.• Prevented recall of notebooks by halting production during on site factory audit of an ODM.• Participated in Product Launch Teams with engineering, marketing, manufacturing, support and documentation to launch products to US and other markets on time without defects.• Evaluated and qualified third party software packages, including Symantec, Cyberlink, Nero and ZoneLabs.• Provided engineering level support for issues escalated through customer service, corporate customers and OEMs.• Worked with vendors and verified that products met Microsoft WHQL requirements.

Collaborated in developing high level product specifications and detailed product procurement specifications based on input from the product management. Monitored schedules and activities of outside contract engineering partners and ODM vendors.• Evaluated over 50 hardware and software products, while achieving 100% test completion on schedule.• Reviewed and updated old test plans that reduced total DVT test time by 30%.• Implemented new database solution for communicating engineering issues with outside vendors that saved development time by 20%.• Assisted in the development of thorough engineering specifications and project plans that optimized cost, timelines, and technical trade-offs.• Coordinated outside contract engineering firms, ODM partners, and technical resources.• Evaluated all technical product literature, product specification, user guides, and acted as technical sign-off resource in the development of product collateral.

Conducted hardware and software testing of new notebooks during development for worldwide release of the product. Supervised engineering consultants during nightshift. Member of the Product Launch Team. Tested and recommended new test targets. Organized and managed test lab.• Project managed over 60 notebooks and desktop PCs from prototype stage to a finished product on the market with Windows 95/98/NT/2000/ME/XP, while achieving 100% testing completion on time or better.• Worked on up to 6 software and hardware test projects simultaneously while meeting all deadlines and keeping highest level of quality.• Implemented use of GHOST resulting in overall test time reduction of 30%.• Conducted technical support training sessions to keep support/field engineers up to date on new technology and improve customer support.• Decreased development time by traveling to Japan and Taiwan to work with engineers during initial phase of the development.• Originated the idea for a new method of pre-installing notebooks that saved imaging time by 25% in manufacturing.• Achieved $15,000 per year savings by doing 3 Six Sigma Projects that improved testing procedures by implementing new test methods and removing redundancies.

Supported over 100 end users with software, hardware and networking issues.