Jonas Norén Email & Phone Number

Stockholm, Se

Stockholm, Sweden

Workz was founded in autumn 2014 by Jonas Norén and Thomas Rogalin, we together decided to revolutionize the customer service world. Workz is today Sweden's only specialist in customer service employee’s and, besides the process of develop and train the best possible employee´s to our customer Workz also offers operational support for the customer service manager and develops customer service strategies for management.Workz grundades hösten 2014 av Thomas Rogalin och Jonas Norén, två kundservicegiganter som tillsammans bestämt sig för att revolutionera kundservicevärlden. Workz är i dag Sveriges enda specialistföretag för bemanning av kundservice och erbjuder förutom uthyrning av personal även verksamhetsstöd för kundservicechefen och utvecklar kundservicestrategier för ledningen.

Stockholm, Sweden

Teleperformance is the nr1 in the world in outsourcing of customer experience +300.000 employees. The main responsibilities were to develop the strategies, build the right organisation to enhance Teleperformance position in the Nordic market. One of the priorities has been to merge the Nordic region into one company structure and grow into strategic verticals for new business. The business is people business and the position is equal operative and sales oriented were people as always is the asset. Teleperformance grew with 123% in revenue and became the nr1 in the Nordic region.

Sweden

Overall responsible for the Swedish market. The main mission was to transform the company into a customer service company with high quality as the driver and change the client portfolio. The position included both building of a new structure as well as creating a new concept towards the market. The company grew with 35% during the period. A part of the responsibility was also to hold the COO position in the Nordic region and specific focus on the global clients that is served in the region.

Stockholm, Sweden

The mission was to start up a tech support company in the region. The strategy was to take a position as “the specialist” in tech support services. The company was European based and mainly focused on major hardware/software companies that is represented cross the world. The company grows from 0 to 150 employees during the period. The main mission was to build the company structure, take new markets/clients and establish the brand in the Nordic region.

Norther Europe

Sykes is a global provider of customer service. The responsibility was to develop new and existing business in the Nordic region. The role was an EMEA sales position and by that selling solutions towards the market in Europe. Main focus was to develop business in the technology sector that had the need of multilingual support in Europe.

Stockholm, Sweden

Build and create Satisfactory Direct (print on demand service) towards the B2B segment. The responsibility was to provide the market with direct marketing using print on demand services. Focus on end to end solution using CRM as a key element.

Dihm, Marketing

Gymnasium, Economics