Jonas Norén

Jonas Norén Email and Phone Number

Customer Experience Strategist @ ...
Stockholm, SE
Jonas Norén's Location
Greater Stockholm Metropolitan Area, Sweden
Jonas Norén's Contact Details

Jonas Norén personal email

n/a
About Jonas Norén

I am a professional business man driven by passion and commitment. I´m very driven by reaching targets and generate a vision for myself and team to achieve. I have been working on the global market with the experience of generating relationship and development of clients, integration of organisation into cross functional markets. I have managed and develop transformation into high quality customer experience organizations and by that become leading in the market. I have wide experience in client development and major negotiations of contracts. Long experience in creating business models for the market to adopt trends and generate profitability. I have a wide international network in both clients and personal contacts.• Experience in global and local business environment• Highly skilled in client and business development, firm in negotiations• Building extensive client relationship on long term base• Highly committed and driven by passion to people and business in different nationalities• Experience of boards

Jonas Norén's Current Company Details
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Customer Experience Strategist
Stockholm, SE
Website:
workz.se
Employees:
14
Jonas Norén Work Experience Details
  • ...
    Customer Experience Strategist
    ...
    Stockholm, Se
  • Workz
    Customer Experience Strategist
    Workz Jan 2024 - Present
  • Workz Sweden Ab
    Founder & Ceo
    Workz Sweden Ab Jun 2014 - Present
    Stockholm, Sweden
    Workz was founded in autumn 2014 by Jonas Norén and Thomas Rogalin, we together decided to revolutionize the customer service world. Workz is today Sweden's only specialist in customer service employee’s and, besides the process of develop and train the best possible employee´s to our customer Workz also offers operational support for the customer service manager and develops customer service strategies for management.Workz grundades hösten 2014 av Thomas Rogalin och Jonas Norén, två kundservicegiganter som tillsammans bestämt sig för att revolutionera kundservicevärlden. Workz är i dag Sveriges enda specialistföretag för bemanning av kundservice och erbjuder förutom uthyrning av personal även verksamhetsstöd för kundservicechefen och utvecklar kundservicestrategier för ledningen.
  • Teleperformance Nordic
    Ceo & Regional Director Nordic
    Teleperformance Nordic Jan 2010 - Jun 2014
    Stockholm, Sweden
    Teleperformance is the nr1 in the world in outsourcing of customer experience +300.000 employees. The main responsibilities were to develop the strategies, build the right organisation to enhance Teleperformance position in the Nordic market. One of the priorities has been to merge the Nordic region into one company structure and grow into strategic verticals for new business. The business is people business and the position is equal operative and sales oriented were people as always is the asset. Teleperformance grew with 123% in revenue and became the nr1 in the Nordic region.
  • Teleperformance Nordic
    Managing Director
    Teleperformance Nordic Sep 2006 - Dec 2009
    Sweden
    Overall responsible for the Swedish market. The main mission was to transform the company into a customer service company with high quality as the driver and change the client portfolio. The position included both building of a new structure as well as creating a new concept towards the market. The company grew with 35% during the period. A part of the responsibility was also to hold the COO position in the Nordic region and specific focus on the global clients that is served in the region.
  • Techcity (Part Of Teleperformance Group)
    Managing Director
    Techcity (Part Of Teleperformance Group) Apr 2004 - Sep 2006
    Stockholm, Sweden
    The mission was to start up a tech support company in the region. The strategy was to take a position as “the specialist” in tech support services. The company was European based and mainly focused on major hardware/software companies that is represented cross the world. The company grows from 0 to 150 employees during the period. The main mission was to build the company structure, take new markets/clients and establish the brand in the Nordic region.
  • Sykes
    Business Development Manager
    Sykes Mar 2002 - Apr 2004
    Norther Europe
    Sykes is a global provider of customer service. The responsibility was to develop new and existing business in the Nordic region. The role was an EMEA sales position and by that selling solutions towards the market in Europe. Main focus was to develop business in the technology sector that had the need of multilingual support in Europe.
  • Satisfactory Direct
    Managing Director
    Satisfactory Direct Jan 1999 - Mar 2002
    Stockholm, Sweden
    Build and create Satisfactory Direct (print on demand service) towards the B2B segment. The responsibility was to provide the market with direct marketing using print on demand services. Focus on end to end solution using CRM as a key element.

Jonas Norén Skills

Management Call Center Development Strategy Team Leadership B2b Call Center Crm Inbound Marketing Business Strategy Service Delivery Business Development Performance Management Start Ups Account Management Customer Experience Management Contact Centers Management Consulting Outsourcing Customer Retention Quality Management Project Management Cross Functional Team Leadership Leadership Process Improvement Vendor Management

Jonas Norén Education Details

Frequently Asked Questions about Jonas Norén

What company does Jonas Norén work for?

Jonas Norén works for ...

What is Jonas Norén's role at the current company?

Jonas Norén's current role is Customer Experience Strategist.

What is Jonas Norén's email address?

Jonas Norén's email address is jo****@****nce.com

What schools did Jonas Norén attend?

Jonas Norén attended Ihm Business School, Telge Gymnasiet.

What skills is Jonas Norén known for?

Jonas Norén has skills like Management, Call Center Development, Strategy, Team Leadership, B2b, Call Center, Crm, Inbound Marketing, Business Strategy, Service Delivery, Business Development, Performance Management.

Who are Jonas Norén's colleagues?

Jonas Norén's colleagues are Thomas Rogalin, Philip Holzt, Helga Fias, Anna S., Amanda Björn, Louice B Nagy, Jenny Wesström.

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