Salesforce CRM and Merchant Portal (web portal) - Systems that manage financial activities where the customer can follow up on their sales and the CRM for the internal management of these customers. Both focused on high availability, scalability and fault tolerance. End user N2 support, solving and identifying errors/bugs/problems on the platform. Together with the DEV and Product Owner teams, working from the discovery of the problem to the implementation of corrections/improvements in… Show more Salesforce CRM and Merchant Portal (web portal) - Systems that manage financial activities where the customer can follow up on their sales and the CRM for the internal management of these customers. Both focused on high availability, scalability and fault tolerance. End user N2 support, solving and identifying errors/bugs/problems on the platform. Together with the DEV and Product Owner teams, working from the discovery of the problem to the implementation of corrections/improvements in production, working in an agile culture with a variety of tools. Show less