Built and managed global Tier-3 support in Nokia Cable Business Unit after Nokia acquisition of Gainspeed. Aligned Gainspeed support operational plans, processes and team with Nokia strategy. Developed executive-level reporting and processes to drive discussion with Nokia on adapting multiple best practices from Gainspeed support into the larger organization.• Integrated Gainspeed service organization into Nokia organization, enabling 100% SLA adherence.• Provided excellent pre- and post-sales support, resulting in wins at major global operators and 100% renewal rate of service contracts.

• Created Gainspeed global support organization from scratch. Defined support strategy in collaboration with other functions at Gainspeed such as sales and field operations. • Connected strategy to operational plans, processes and people, resulting in exceptional delivery of top-line and bottom-line results with effective governance.

Responsible for support of SDN software for large OEM data center vendors. My position moved from Wind River to Intel 2014.• Provided primary support for multiple evaluation and trials worldwide leading to major wins• Led adaptation of WindRiver software to key partner platforms based on Intel reference design resulting in boosted revenue for Intel• Led Customer Program Management of key account leading to 70% increase in orders• Delivered training on product features at worldwide FAE gatherings. Earned highest grade from participant feedback

Leading an organization with 32 people.• Launched 2nd operation site in Bangalore India enabling live 24/365 technical support• Increased customer satisfaction levels from 59% to 73% based on corporate survey• Strengthened operating procedures and team collaboration resulting in improved consistency

Responsible for all aspects of Terayon's sales support, post-sales support and technical publications. Led a worldwide organization of 60 people, and made customer service a key competitive advantage for Terayon. P&L responsibilities.• Directed all post sales, field operations, and HQ-based technical support globally during period of 100+% growth. Recognized by executive management for operational excellence• Initiated VIP service of large accounts including Shaw, Rogers, UPC, Hong Kong Cable and Sumitomo through program management resulting in enhanced loyalty and 100% retention• Grew revenue in excess of 20% annually by defining maintenance agreements and strategy for fee-based extended services• Established a technical trade show and demo group of convincing product demonstration• Managed field beta testing and early customer ship program resulting in higher release quality