Jonathan Murray Email & Phone Number

• Managed the successful migration of all company documentation from SharePoint to Confluence.
• Work closely with different department leaders to audit existing processes and optimize current workflows.
• Develop and create documents such as manuals, guides, procedures, and policies that align with the company's standards.
• Collaborate closely with cross-functional teams to gather information, identify gaps, and create comprehensive documentation.
• Establish and maintain documentation standards, templates, and style guides to ensure consistency and adherence to industry best practices.

Richmond Hill, Ontario, Canada

• Managed the Technical Communications and Product Training departments.
• Drove the communications roadmap and strategic direction of internal and external communications.
• Directed the design and development of the Knowledge Base and Learning Management System.
• Monitored team metrics and productivity to identify areas for improvement, coaching team leaders and staff members when necessary.
• Implemented and continuously improved internal processes and tools for technical writing deliverables, such as task-specific style guides, document review/approval processes, content management tools, and relevant Jira.
• Supported other departments by coordinating the development of internal procedures and assisting with the conceptualization of new efficiencies.

Richmond Hill

Richmond Hill, ON

Toronto, Ontario

Toronto, Ontario