Jonathan Roy Email & Phone Number

London, London, GB

London, London, GB

Cape Town, Western Cape, ZA

I owned the data integration products and processes to ensure that these were of high quality and being continuously enriched. These products were either internal procedures for quicker execution or external partner data integrations. Key achievements included:✅ Reduced time of technical resources required in new revenue generation projects +40% by.

Cape Town, Western Cape, ZA

I managed the data operations team to ensure that all data integrations with external partners were running on time and in full by upskilling the team in integration best practises, project and stakeholder management.Key achievements include:✅ Ensured on time, in full delivery of 100m+ rows of data from external partners by upskilling the data operations.

Purchase, New York, US

Data Solutions Consultant for Mastercard Advisors data-rich products across the EMEA region to sales teams whereby I advised on what type of data solutions could be used by understanding the client's challenges and requirements.

Purchase, New York, US

I managed a team that was responsible for the ongoing support of the loyalty engine to Pick n Pay. This was to ensure that high standards of operations, testing, and customer support were followed to internal and external customers and 3rd Party vendors.Key achievements included:✅ Guided and mentored a team of five direct reports on customer support.

Purchase, New York, US

Analysed business processes, gathered user requirements from external stakeholders and followed changes through to implementation and completion using the SDLC guidelines.I guided the stakeholders, developers and 3rd Party Vendors and testing teams on requirements and expected functionality whilst constantly providing communication on project progress to.

GB

Analysis of business processes, gathered user requirements and follow changes through to implementation and completion. I achieved all this through the management of IT projects by producing and managing the project plan and risks and the relevant change management. I guided the stakeholders, developers and testing teams on requirements and expected.

GB

Provided IT Support to all users across multiple sites in the UK which included retail shops, warehouses and call centres.Key achievement:✅ Rescued the implementation of an EPOS solution into the company’s first retail outlet within 6 months of employment.

ZA

Software support specialist to clients and resellers based in South Africa and locations in Europe for the EasiPos Point of Sale Software

Johannesburg, Gauteng, ZA