Jonathan Roy Email & Phone Number

London, London, Gb

London, London, Gb

Cape Town, Western Cape, Za

I owned the data integration products and processes to ensure that these were of high quality and being continuously enriched. These products were either internal procedures for quicker execution or external partner data integrations. Key achievements included:✅ Reduced time of technical resources required in new revenue generation projects +40% by implementing new procedures evaluated by conducting 15 user interviews.✅ Improved effectiveness of Data Engineering team by gathering commercial priorities and championing these during product development through epics and user stories in sprint planning.✅ Owned the data product roadmap by collaborating with users to define vision, features and goals.✅ Single point of responsibility for reducing pre-sales negotiation time and setting data engineers up for success by ensuring requirements for new data integrations were clearly defined, understood and prioritised.✅ Increased the quality and richness of data +50% by championing needs to external partners.

Cape Town, Western Cape, Za

I managed the data operations team to ensure that all data integrations with external partners were running on time and in full by upskilling the team in integration best practises, project and stakeholder management.Key achievements include:✅ Ensured on time, in full delivery of 100m+ rows of data from external partners by upskilling the data operations team in integration best practises, system testing, project and stakeholder management.✅ Improved data quality at source by working internally with engineers to implement data quality services to detect issues and cultivating strong partner relationships to remediate and improve reliability over time.✅ Single point of responsibility for bridging the gap between internal data requirements and external delivery.✅ Improved KYC (Know Your Customer) compliance +80% by designing and implementing dashboard for exco and legal to monitor in real-time.✅ Reduced client integration time by 60% by implementing standardised Data Requirements documents.✅ Led data integrations with all clients by examining their data flows and processes to ensure quicker integration time

Purchase, New York, Us

Data Solutions Consultant for Mastercard Advisors data-rich products across the EMEA region to sales teams whereby I advised on what type of data solutions could be used by understanding the client's challenges and requirements.

Purchase, New York, Us

I managed a team that was responsible for the ongoing support of the loyalty engine to Pick n Pay. This was to ensure that high standards of operations, testing, and customer support were followed to internal and external customers and 3rd Party vendors.Key achievements included:✅ Guided and mentored a team of five direct reports on customer support, problem-solving, requirements gathering, QA processes and project management✅ Managed the implementation of real-time communication between the Pick ‘n Pay POS system (over 600 stores) and Online Shopping Platform to the smart shopper loyalty system✅ Responsible for all loyalty system testing and final implementation of new and existing loyalty features. Key contact between global development teams. ✅ Key SME on the migration of loyalty functionality to Pick ‘n Pay own SAP Loyalty system

Purchase, New York, Us

Analysed business processes, gathered user requirements from external stakeholders and followed changes through to implementation and completion using the SDLC guidelines.I guided the stakeholders, developers and 3rd Party Vendors and testing teams on requirements and expected functionality whilst constantly providing communication on project progress to internal and external stakeholders Key Achievements:✅ Part of the launch team for the implementation of the first grocery loyalty scheme in South Africa for Pick 'n Pay where I was the SME on all things related to the loyalty engine (software)✅ Successfully implemented business processes and procedures such as effective QA, best practice in project management and campaign set up procedures in the South Africa office within 6 months of starting✅ Online Dashboard specification design, development and implementation enabling Pick n Pay senior staff to access to key performance metrics directly supporting the real-time of smart shopper. The development required input from senior engagement stakeholders and robust use case methodology

Gb

Analysis of business processes, gathered user requirements and follow changes through to implementation and completion. I achieved all this through the management of IT projects by producing and managing the project plan and risks and the relevant change management. I guided the stakeholders, developers and testing teams on requirements and expected functionality whilst constantly providing communication on project progress.Key Projects I managed included: ✅ Launch of Boden's Austrian Website ✅ Electronic Gift Card solution in the US ✅ Implementation of Boden's Customer Order System into the US Call Centre ✅ Redesign of Boden's US and UK websites into a .Net platform ✅ Migration of Boden's Customer Service System from a legacy Cobol System to Web-Based SQL application ✅ Industry investigation and RFP document of VOIP Telephonic and Call Centre Call Management solutions (6 month analysis and procurement)

Gb

Provided IT Support to all users across multiple sites in the UK which included retail shops, warehouses and call centres.Key achievement:✅ Rescued the implementation of an EPOS solution into the company’s first retail outlet within 6 months of employment.

Za

Software support specialist to clients and resellers based in South Africa and locations in Europe for the EasiPos Point of Sale Software

Johannesburg, Gauteng, Za