Jonathan Arceo Email & Phone Number

Greater San Diego Area

 Reviews SPAWAR instructions and policies ensuring compliance with processes and provides monthly Install Base dashboard for the SPAWAR organizations. Assists with CISCO Joint Enterprise Licensing Agreement (JELA). Manages and maintains the SPAWAR Cisco JELA functional mailbox and resolves customer support. Process submitted software waivers for Open.

Greater San Diego Area

Performed technical support for the Information Resource Management Team (IRM) and Information Technology application and system reviews by using enterprise-level database Defense Application & Database Management System (DADMS)/DoD, IT Portfolio Repository (DITPR-DON), and Navy Enterprise Resource Planning (N-ERP).Supported IT systems using enterprise.

Greater San Diego Area

 Supporting the efficiency and accurate accountability of the Commercial off The Shelf (COTS) software Products for the CM department. Maintain, control, and distribute licenses associated with the Commercial Off-The-Shelf (COTS) configuration items.  Producing and distributing license certificates when needed, track distribution of licensed products in.

San Diego

• Supporting the US NAVY BRAC PMO realignment and closure programs including providing business intelligence support, identifying business management information needs, developing and analyzing requirements, analyzing.
• Providing training, both in-person and web-based, to environmental RPMs, regulatory agency representatives, contractors, and other BRAC-related personnel.
• Maintaining mastery of a variety concepts, practices, and procedures of the data warehousing development lifecycle from planning, gathering requirements, analysis and design to testing, implementation, and support.
• Analyzing and evaluating organizational performance metrics, monitoring and providing analysis of performance BRAC PMO management support and project tracking system and associated tools.

San Diego

 *Initiating work request and evaluating project application requirements for CLIN 47 and 48 for packaging software certification and deployment. Verifying DADMS ID and ISF Tools if application was certified ready to deploy.  *Ensuring proper CLINs are ordered and approved through eMarketplace for the appropriate fiscal year. Ensuring if software.

San Diego

Managed the refresh project, analyzed data for the qualifications and scheduled with customers for the deployment of assets.Administering calls and tickets in the queue, remotely fixing the software installs and delivering customers satisfaction.Queue Manager position. Ensuring tickets being distributed and monitoring the queue. Responsible for following.

Manage both NIPR and SIPR data for the NMCI Enterprise by analyzing customer build outreports including account profile, legacy applications, and computer hardware requirements forInitial transition, Order Modifications, and Tech Refresh.Work closely with customers, Project Managers, and other team members to assist in the dataanalysis required to for SDS.

Performing technical and customer service at all levels of the organization.Configuring desktop and notebook computers for use in TCP/IP network, software and hardwareinstallations, troubleshooting/resolving issues with both hardware and software, and respondingto user questions related to hardware and software.Other duties: repair logs, assisting in.

Greater San Diego Area

Assisting with service delivery for the account by performing the following: 100%.Assisting the organization with productivity gains and delivery improvements by recommendingand implementing process enhancements.Facilitating efforts to resolve problems by engaging a variety of supporting resources in acoordinated effort.Applying subject matter expertise.

Collecting and verifying of user specific data through continual communications with onsiteGovernment Point of contacts and tracked via spreadsheets.Ensuring data collected is up to date and valid for the time of validation thru the deployment ofNMCI computer systems.Providing and maintaining detailed schedules and reports. Act as the central point of.

Developing and executing necessary processes to deliver quality data and information products.Extracting, Transforming and Loading bulk raw data into standard format using PC based toolsand utilities into master data. Able to understand different data types and map data fields usingData Integrator (Pervasive), MS SQL and other applications.Researching and.

Providing technical support to staff in the use of computer systems and related equipment.Providing appropriate backup, security of data and keeps security software current.Maintained computers, printers, network hardware and related equipment, making repairs andinstalled replacements as appropriate.Configuring, installing, testing and troubleshooting.

Desktop Support; Technical Support; Help Desk and Computer Technician.

Setting up and configuring new Dell Desktop Optiplex GX 260s and Dell Laptop Latitude C640s formilitary and civilian users for Navy and Marine bases nationwide.Installing application from Novadigm server for users’ machine.Troubleshooting, testing and establishing network settings.Adding users to work groups, loading of hardware drivers and software.

Project Management Certification (Pmp), Information Technology Project Management

Project Management Certification (PMP)

Microsoft Certified Professional, Microsoft Certified System Administrator

Microsoft Certification System Administration

Web Server Security And Maintenance, Web/Multimedia Management And Webmaster

Web Server and Maintenance Certification

Bachelor Of Science (B.S.), Information Technology