Jonathan Arceo Email & Phone Number

Greater San Diego Area

 Reviews SPAWAR instructions and policies ensuring compliance with processes and provides monthly Install Base dashboard for the SPAWAR organizations. Assists with CISCO Joint Enterprise Licensing Agreement (JELA). Manages and maintains the SPAWAR Cisco JELA functional mailbox and resolves customer support. Process submitted software waivers for Open Source software (OSS), 2 Version rules (2VR) and Unsupported Commercial of the Shelf software (UCOTS) for completion. Validates eMass, ATO and application information into DADMS prior to Echelon II SME and OPNAV approval.

Greater San Diego Area

Performed technical support for the Information Resource Management Team (IRM) and Information Technology application and system reviews by using enterprise-level database Defense Application & Database Management System (DADMS)/DoD, IT Portfolio Repository (DITPR-DON), and Navy Enterprise Resource Planning (N-ERP).Supported IT systems using enterprise tools, including IT systems reviews, finance and budget, procurement and policy pertaining to IT. Assisted with analysis maintenance and improvements in performance measurements.Prepared materials, ad hoc reports using Navy standard office automation products including Microsoft Word, PowerPoint, Excel, Project

Greater San Diego Area

 Supporting the efficiency and accurate accountability of the Commercial off The Shelf (COTS) software Products for the CM department. Maintain, control, and distribute licenses associated with the Commercial Off-The-Shelf (COTS) configuration items.  Producing and distributing license certificates when needed, track distribution of licensed products in the license management database and notify the program sponsor of pending license shortages. Creating media from subversion repositories for distribution to integration, test, and developer facilities, providing engineering, beta, and releasable production configurations. Interface with developers, integrators and test teams to ensure appropriate versions of software and documentation are being used. Maintaining and ensuring the integrity of the developmental license tracking database for the purpose of documenting the purchase and allocation of COTS products in a manner that supports timely Government notification to sponsors of potential license shortages.  Producing, distributing, and tracking certificates serving as proof-of-purchase for COTS products. Work with vendors, sponsors, developers, and engineers to determine licensing requirements for COTS products being utilized during development, or fielded for operational use.

San Diego

• Supporting the US NAVY BRAC PMO realignment and closure programs including providing business intelligence support, identifying business management information needs, developing and analyzing requirements, analyzing business intelligence data, providing reports, assessing data extraction and acting as liaison between information technology and business units.• Providing training, both in-person and web-based, to environmental RPMs, regulatory agency representatives, contractors, and other BRAC-related personnel.• Maintaining mastery of a variety concepts, practices, and procedures of the data warehousing development lifecycle from planning, gathering requirements, analysis and design to testing, implementation, and support.• Analyzing and evaluating organizational performance metrics, monitoring and providing analysis of performance BRAC PMO management support and project tracking system and associated tools.

San Diego

 *Initiating work request and evaluating project application requirements for CLIN 47 and 48 for packaging software certification and deployment. Verifying DADMS ID and ISF Tools if application was certified ready to deploy.  *Ensuring proper CLINs are ordered and approved through eMarketplace for the appropriate fiscal year. Ensuring if software application is for COTS or GOTS.  *Processing CLIN 47/48 and assigning it to other Project Managers. *Managing and executing Project application for software certification and deployment process in accordance with the project schedule and timeline. *Conducting Kickoff meeting with Stakeholders and creates baseline project plan. *Coordinating with business owners, Engineering and Change management through the certification process to ensure accurate and timely delivery of services. *Providing billing Notification reports to Asset Management for invoicing.  *Analyzing Dashboard and DONARP reports.

San Diego

Managed the refresh project, analyzed data for the qualifications and scheduled with customers for the deployment of assets.Administering calls and tickets in the queue, remotely fixing the software installs and delivering customers satisfaction.Queue Manager position. Ensuring tickets being distributed and monitoring the queue. Responsible for following up tickets before being assigned to the technician. Responsible for scheduling/rescheduling the technician for their appointments with customers. Responsible for staying on top of the aging ticket report and ensuring that we are following up on tickets regularly to close out the tickets as needed.

Manage both NIPR and SIPR data for the NMCI Enterprise by analyzing customer build outreports including account profile, legacy applications, and computer hardware requirements forInitial transition, Order Modifications, and Tech Refresh.Work closely with customers, Project Managers, and other team members to assist in the dataanalysis required to for SDS creation, application accuracy, and other requirements for clean, ontime, deployments.Identify project timelines and requirements while assembling Milestone Trackers ensuringexecution discipline is met.Responsible for Data at Rest (DAR) encryption ensuring tech refresh hard drives are encrypted atRM3, RSC, and -I day of deployment.Upload, monitor, and report DD-250 forms for hard drives being returned to Mechanicsburg orleft with customer.

Performing technical and customer service at all levels of the organization.Configuring desktop and notebook computers for use in TCP/IP network, software and hardwareinstallations, troubleshooting/resolving issues with both hardware and software, and respondingto user questions related to hardware and software.Other duties: repair logs, assisting in workstation, save files and make sure users are able to printto the correct printer. Also work as field technician known as a break fix, trouble shooting, andresolving issues. Assigned to visit and trouble shoot computers on site of San Diego Countyoffices.

Greater San Diego Area

Assisting with service delivery for the account by performing the following: 100%.Assisting the organization with productivity gains and delivery improvements by recommendingand implementing process enhancements.Facilitating efforts to resolve problems by engaging a variety of supporting resources in acoordinated effort.Applying subject matter expertise, knowledge of business processes and standards toimprovement initiatives and delivery execution to exceed customer expectations.Prioritizing activities and follow up with the client on a daily basis to support service deliveryactivities.Assisting organization with growing the business and reducing cost by ensuring service deliverythus increasing revenue and margins.Developing and implementing communication plans, tools and templates.Applying business and technical knowledge to resolve issues.

Collecting and verifying of user specific data through continual communications with onsiteGovernment Point of contacts and tracked via spreadsheets.Ensuring data collected is up to date and valid for the time of validation thru the deployment ofNMCI computer systems.Providing and maintaining detailed schedules and reports. Act as the central point of support andcoordination to the manager and team(s).Attending customer meetings, collecting data and generating complex reports.

Developing and executing necessary processes to deliver quality data and information products.Extracting, Transforming and Loading bulk raw data into standard format using PC based toolsand utilities into master data. Able to understand different data types and map data fields usingData Integrator (Pervasive), MS SQL and other applications.Researching and analyzing raw data files and statistical reports to ensure high-quality endproduct.Creating, reviewing and maintaining the content and accuracy of pertinent data documentation foreach jurisdiction.Processing raw property data.Compiling, editing and validating public records for inclusion into databases.Serving as a first point of contact for collecting and developed the integrity of data.

Providing technical support to staff in the use of computer systems and related equipment.Providing appropriate backup, security of data and keeps security software current.Maintained computers, printers, network hardware and related equipment, making repairs andinstalled replacements as appropriate.Configuring, installing, testing and troubleshooting computer, peripheral and network equipment.Handling initial installations and upgrades of software and minor hardware components.Maintaining computer desktop environment by analyzing requirements; planning andimplementing desktop roll out projects; installing hardware and software solutions.Migrating data from legacy machine.Building and configuring PC and Laptop computers.Troubleshooting and supporting end user on standard MS Operating system, applications,computers and printer issues.Supporting of both LANS and WANS.Adhering to client operational procedures.Overseeing the administration of Global Active Directory of the company’s global network.Managing the log of server backups in the Group.Contributing to team effort by accomplishing related results as needed.

Desktop Support; Technical Support; Help Desk and Computer Technician.

Setting up and configuring new Dell Desktop Optiplex GX 260s and Dell Laptop Latitude C640s formilitary and civilian users for Navy and Marine bases nationwide.Installing application from Novadigm server for users’ machine.Troubleshooting, testing and establishing network settings.Adding users to work groups, loading of hardware drivers and software, configurations ofperipherals and PC display settings.Performing Quality Assurance to ensure both desktop and laptop machines are error free.Migrating personal data of users from old legacy box to the new machine using crossover cable.Migrating Microsoft Outlook personal files.Mapping network drives and associated it with proper domain and printers to appropriatemachines.Orienting users to the new features and function of new application to the new machine.

Project Management Certification (Pmp), Information Technology Project Management

Project Management Certification (PMP)

Microsoft Certified Professional, Microsoft Certified System Administrator

Microsoft Certification System Administration

Web Server Security And Maintenance, Web/Multimedia Management And Webmaster

Web Server and Maintenance Certification

Bachelor Of Science (B.S.), Information Technology