Jonathan Arruda Email & Phone Number

Boston, Massachusetts, United States

Somerville, Massachusetts, United States

• Company-wide IT and internal systems management role• Employee Onboarding/Offboarding of systems and equipment• Managing, troubleshooting, and optimizing internal company platforms• Identity management via Okta• Administration of Google Workspace• Administration of Atlassian Products (e.g., Confluence)• Proper documentation/ticketing via Jira/Confluence• Management of DocuSign, Fusion Directory/SSH, Kisi, LastPass, Red Canary, Sentinel One, Slack, Zoom• Organization of Asset inventory, Protocol documentation, Service queue optimization & Workflow• Administration of internal software, licensing, and account management• Distribution of software licenses (e.g., Microsoft Products)• Global inventory/technology asset management• Management of company-wide devices/assets• Deployment and support of hardware (e.g., Apple MacOS, Windows OS units)• Hardware and software support for global offices in EMEA and APJ, including travel for on-site support

Woburn, Massachusetts, United States

• Administer and maintain IT infrastructure, servers, network devices, and storage systems.• Monitor system performance, troubleshoot issues, and implement solutions• Manage user accounts, permissions, and access controls across various systems and applications.• Implement security measures to protect against unauthorized access and other cybersecurity threats.• Perform regular backups and disaster recovery procedures to safeguard data integrity• Evaluate and recommend hardware and software upgrades to maintain system and security compliance• Document system configurations, procedures, and best practices to facilitate knowledge sharing• Provide technical support and guidance to end-users, resolving IT-related issues in a timely manner• Collaborate with IT team members and external vendors to implement new technologies

Woburn, Massachusetts, United States

• Led employee onboarding process, including setting up company equipment for new hires• Generated financial reports by querying data in Salesforce and Accounting Suite• Automated Salesforce processes for Finance, Operations, and Sales teams• Developed and managed dashboards and reports on sales, inventory, expenses, and profitability• Collaborated with field technicians to optimize service requests, and transportation logistics• Developed project plans and timelines, coordinating activities with cross-functional teams• Monitored project progress and identified risks and issues, escalating them to project sponsors• Maintained thorough project documentation to ensure accuracy and completeness.• Assist Sales Team with expansion of Dealer Territories and collection of data and reports

Woburn, Massachusetts, United States

• Provide technical support via phone, email, troubleshoot issues related to system infrastructure• Diagnose and resolve technical problems promptly, ensuring minimal downtime for our customers• Collaborate with the engineering and manufacturing teams to identify and address recurring issues• Develop and maintain technical documentation, user manuals, troubleshooting guides, and FAQs• Conduct training sessions for customers and internal staff on troubleshooting procedures• Act as a liaison between customers, communicating feedback, requests, and product enhancements.

Quincy, Massachusetts, United States

• Collaborate with project managers and network engineers to define project scope, goals, and deliverables• Develop and maintain project schedules, budgets, and resource plans• Coordinate project activities, including procurement, logistics, and vendor management• Monitor project progress and identify potential risks and issues• Prepare project status reports and communicate updates to project stakeholders• Participate in project meetings and provide support to project teams as needed• Ensure project documentation is accurate, complete, and up-to-date• Facilitate communication and collaboration between project teams and stakeholders• Manage project timelines, budgets, and resources to ensure successful project completion

Boston, Massachusetts, United States

• Responsible for supporting project management activities, including planning, execution, monitoring, and controlling• Collaborate with project managers to define project scope, goals, and deliverables• Develop and maintain project schedules, budgets, and resource plans• Coordinate project activities, including procurement, logistics, and vendor management• Monitor project progress and identify potential risks and issues• Prepare project status reports and communicate updates to project stakeholders• Participate in project meetings and provide support to project teams as needed• Ensure project documentation is accurate, complete, and up-to-date• Assist in the development of project proposals and presentations• Manage social media accounts, generate leads and schedule site visits for estimates

Newton, Massachusetts, United States

• Guide Privileged Account Security, assist Implementation team with technical solutions, and install/upgrade CyberArk• Perform log analysis and triage suspicious alerts, create technical documentation, and deliver technical advice and support to clients• Collaborate with the sales team to identify new business opportunities

Lowell, Massachusetts, United States

• Create an inclusive on-campus housing environment• Promote personal growth, academic success, and social engagement for all residents• Develop, plan, and implement educational, social, and recreational activities• Cater to the diverse interests of residents• Contribute to their overall college experience• Ensure adherence to university policies and procedures• Enforce residence hall regulations• Educate residents about community expectations• Address violations in a timely and appropriate manner• Act as a mediator• Provide support to residents in addressing interpersonal conflicts or community concerns• Foster a positive living environment• Peer Support and Referrals:• Serve as a resource for residents• Provide guidance on academic, personal, and social matters• Direct residents to appropriate campus resources when necessary• Participate in staff meetings and training sessions• Complete administrative tasks such as incident reports and room inventories• Maintain regular communication with supervisors

Boston, Massachusetts, United States

• Serve as the first point of contact for customers seeking technical assistance through phone or email• Perform remote troubleshooting using diagnostic techniques and pertinent questions to gather information about the issue• Determine the best solution for the customer based on the issue and details provided• Guide customers through the necessary steps to resolve their technical issues• Maintain detailed records of customer interactions and issues, documenting the steps taken to resolve the problem• Collaborate with other team members and departments to ensure customer satisfaction and timely issue resolution• Keep up to date with the latest banking software, systems, and security protocols to provide accurate and relevant assistance• Contribute to the continuous improvement of the help desk by identifying trends and offering suggestions for process improvements

Saugus, Massachusetts, United States

• Greet and engage customers to determine their specific technology needs and provide appropriate solutions• Troubleshoot and diagnose technical issues with various electronic devices, including computers, smartphones, gaming systems, and home theater equipment• Perform device repairs, installations, and software updates as needed• Educate customers on the proper use and maintenance of their devices, as well as recommend additional products and services that may enhance their experience• Maintain up-to-date knowledge of the latest technology trends and products• Collaborate with team members to ensure a seamless and positive customer experience• Assist with general store tasks, such as inventory management, merchandising, and maintaining a clean and organized workspace • Determine the best solution based on the issue and details provided by customers• Lead and assist with all types of sales during different seasons