Jonathan Arruda Email & Phone Number

Boston, Massachusetts, United States

Somerville, Massachusetts, United States

• Company-wide IT and internal systems management role
• Employee Onboarding/Offboarding of systems and equipment
• Managing, troubleshooting, and optimizing internal company platforms
• Identity management via Okta
• Administration of Google Workspace
• Administration of Atlassian Products (e.g., Confluence)

Woburn, Massachusetts, United States

• Administer and maintain IT infrastructure, servers, network devices, and storage systems.
• Monitor system performance, troubleshoot issues, and implement solutions
• Manage user accounts, permissions, and access controls across various systems and applications.
• Implement security measures to protect against unauthorized access and other cybersecurity threats.
• Perform regular backups and disaster recovery procedures to safeguard data integrity
• Evaluate and recommend hardware and software upgrades to maintain system and security compliance

Woburn, Massachusetts, United States

• Led employee onboarding process, including setting up company equipment for new hires
• Generated financial reports by querying data in Salesforce and Accounting Suite
• Automated Salesforce processes for Finance, Operations, and Sales teams
• Developed and managed dashboards and reports on sales, inventory, expenses, and profitability
• Collaborated with field technicians to optimize service requests, and transportation logistics
• Developed project plans and timelines, coordinating activities with cross-functional teams

Woburn, Massachusetts, United States

• Provide technical support via phone, email, troubleshoot issues related to system infrastructure
• Diagnose and resolve technical problems promptly, ensuring minimal downtime for our customers
• Collaborate with the engineering and manufacturing teams to identify and address recurring issues
• Develop and maintain technical documentation, user manuals, troubleshooting guides, and FAQs
• Conduct training sessions for customers and internal staff on troubleshooting procedures
• Act as a liaison between customers, communicating feedback, requests, and product enhancements.

Quincy, Massachusetts, United States

• Collaborate with project managers and network engineers to define project scope, goals, and deliverables
• Develop and maintain project schedules, budgets, and resource plans
• Coordinate project activities, including procurement, logistics, and vendor management
• Monitor project progress and identify potential risks and issues
• Prepare project status reports and communicate updates to project stakeholders
• Participate in project meetings and provide support to project teams as needed

Boston, Massachusetts, United States

• Responsible for supporting project management activities, including planning, execution, monitoring, and controlling
• Collaborate with project managers to define project scope, goals, and deliverables
• Develop and maintain project schedules, budgets, and resource plans
• Coordinate project activities, including procurement, logistics, and vendor management
• Monitor project progress and identify potential risks and issues
• Prepare project status reports and communicate updates to project stakeholders

Newton, Massachusetts, United States

• Guide Privileged Account Security, assist Implementation team with technical solutions, and install/upgrade CyberArk
• Perform log analysis and triage suspicious alerts, create technical documentation, and deliver technical advice and support to clients
• Collaborate with the sales team to identify new business opportunities

Lowell, Massachusetts, United States

• Create an inclusive on-campus housing environment
• Promote personal growth, academic success, and social engagement for all residents
• Develop, plan, and implement educational, social, and recreational activities
• Cater to the diverse interests of residents
• Contribute to their overall college experience
• Ensure adherence to university policies and procedures

Boston, Massachusetts, United States

• Serve as the first point of contact for customers seeking technical assistance through phone or email
• Perform remote troubleshooting using diagnostic techniques and pertinent questions to gather information about the issue
• Determine the best solution for the customer based on the issue and details provided
• Guide customers through the necessary steps to resolve their technical issues
• Maintain detailed records of customer interactions and issues, documenting the steps taken to resolve the problem
• Collaborate with other team members and departments to ensure customer satisfaction and timely issue resolution

Saugus, Massachusetts, United States

• Greet and engage customers to determine their specific technology needs and provide appropriate solutions
• Troubleshoot and diagnose technical issues with various electronic devices, including computers, smartphones, gaming systems, and home theater equipment
• Perform device repairs, installations, and software updates as needed
• Educate customers on the proper use and maintenance of their devices, as well as recommend additional products and services that may enhance their experience
• Maintain up-to-date knowledge of the latest technology trends and products
• Collaborate with team members to ensure a seamless and positive customer experience