Customer Technical Support Engineer
Durban Area, South Africa
With 15 YEARS experience in the Printing field, I have successfully learnt to problem solve, repair and maintain all types of printers and copiers, as well as build strong relationships with a wide range of customers.• Maintaining effective records (both hard and soft copies) of all correspondence required as within the role of Technical Specialist.• Accurate and open communication across sales team. • Focused on Specified Key Accounts.• Software and networking installations• Auditing• Administration management• Sales• Customer service• Attended various courses• Servicing, troubleshooting and repairing all models of mono and colour MFP’s and copiers e.g. KONICA MINOLTA Bizhub range, HP, CANON, LEXMARK, EPSON, OKI, KYOCERA, SIKOSHA, OLIVETTI, and TALLY, SAMSUNG, BROTHER, XEROX, RICOH, etc.• On-going training has resulted in being an advisor and giving support to customers.• Installations of devices throughout the company’s network infrastructure.• Excellent professional clientele relationships.• Excellent time management skills.• Positive feedback regularly from happy clients and management.• 8 Year service award.