- Configure & Mange all devices via Microsoft Endpoint- Migrated hundreds of devices from Pixie architecture over to Endpoint- Assisted in the Migration of VPN services for over 500 users - Part of the team that moved headquarters to new location, installing and configuring new hardware (server racks, printers, workstations, etc.) - Tier 3 support in resolutions for escalated tickets- Worked with various software vendors for coordination, troubleshooting, and maintenance of said software-On-boarded new users, setting all hardware and software requirements

- Mobile device management via intunes and workspace one- Provision and administer user accounts, distribution groups, and security groups in Active Directory.- Setup and deploy hardware to users and environments - Office 365 support - Level 1 \& 2 support troubleshooting OS, Network, and software issues- VPN management and Support w/2FA (Palo Alto & Duo)- Disaster recovery from hardware failure

- Troubleshoot VPN (pulse), 2-factor authentication (Duo)- Administration of IP phone system via Cisco Webex - Assisted with regression testing of supported software through OS Patches and Upgrades. - Support & troubleshoot internal applications, Office 365 suite - Provision and administer user accounts, distribution groups, and security groups in Active Directory.- Performed trouble call resolution, diagnosis of complex problems, advanced problem resolution, user support follow-up, and Technician interaction with other IT employees, co-workers, and outside vendors.- Managed SCCM to push software and updates- Supported Intunes for mobile device management

- Install alarms, motion detectors, and cameras - Setup server racks and install routers, switches, and WAPs - Setup up local LAN environment as well as configure any installed devices on the network- Provide AV support - support conference rooms, town halls (multi location large audience simultaneous conferencing), and video conferencing.

-Install, upgrade, and maintain hardware and software images-Resolve technical problems with Local Area Network (LAN) and Wide Area Network (WAN)-Setup and installation of new computers (onboarding new employees)-Setup and troubleshooting VOIP phones (Cisco Phone systems)-Deploying new applications and maintenance updates