Jonathan Dunn Email & Phone Number

Texas, United States

Southlake, Texas, United States

Brownwood, Texas, United States

Developed and managed a Mesh network with indoor and outdoor access points within a one square mile area utilizing Ubiquiti Networks technologyEstablished and maintained long-distance networking using a point-to-point solution from Ubiquiti NetworksCollaborated with third-party teams to implement security measures through the integration of cameras and networking solutionsManaged and optimized network performance by conducting regular maintenance and troubleshooting network issues.Collaborated with cross-functional teams to design and implement network infrastructure upgrades to enhance overall system efficiency.Oversaw the installation and configuration of new network hardware and software to ensure seamless integration with existing systems.Administered the Microsoft Office 365 suite, including configuration, troubleshooting, and user support.

Ontario, Canada

Successfully delivered Tier II support to customers utilizing multiple software systemsScheduled and executed software installations and data migrationsFacilitated the preparation and shipment of hardware to support software deploymentsCollaborated within a team environment to ensure maximum client satisfactionProduced documentation to streamline customer response timesCollaborated with cross-functional teams to design and deploy disaster recovery solutions, reducing data loss risk by 50%.

Arlington, Texas, United States

Delivered comprehensive support to customers utilizing software, ensuring prompt issue resolution and optimal user experienceManaged daily ticketing system, prioritizing tasks based on urgency and impact on business operationsDeveloped effective solutions to swiftly address challenges arising in high-pressure scenarios.Collaborated within a team-oriented environment to exceed client satisfaction goalsContributed innovative ideas to streamline daily operations and enhance efficiency

Saginaw, Texas, United States

Provided comprehensive technical support for a diverse range of devices includingWindows OS, Mac OS, and iOS devices like iPhones and iPads.Managed Active Directory accounts for both students and staff, ensuring secure access and efficient user management.Prioritized and managed daily support tickets, addressing issues promptly and effectively to minimize disruption.Developed and implemented solutions to resolve complex technical challenges swiftly and maintain operational continuity.Collaborated closely within a team environment to deliver high levels of satisfaction among users and stakeholders.Contributed innovative ideas to streamline daily operations and enhance efficiency across school-wide technology services.

Lewisville, Texas, United States

Supported a school district community of over 53,000 students and 2500+ staff membersManaged and troubleshooted Windows OS, Mac OS, and iOS devices (iPhones and iPads) across the districtAdministered Active Directory accounts, ensuring secure access for students and staff.Organized and prioritized daily tickets to efficiently resolve issuesProvided prompt solutions during challenging situations, maintaining operational continuity.Collaborated within a team environment to achieve high client satisfactionWorked closely with the special education department to address and fulfill specific technology requirementsContributed innovative ideas to simplify daily tasks and improve operational efficiency

Grapevine, Texas

Delivered desktop and client support services to 1000+ end-users spanning across 64 diverse companies.Supervised network technicians and coordinated onsite repairs, ensuring prompt resolution of technical issues.Managed and maintained networks for various clients including law offices, medical companies, and postal services, ensuring reliability and security.Developed instructional visual aids to facilitate client understanding and proficiency in operational processes.Collaborated effectively within team environments to achieve high levels of client satisfaction and service delivery.Offered proactive suggestions to optimize daily operational workflows and enhance overall efficiency.

Grapevine, Texas, United States

Oversaw desktop support for 800+ end users as IT Director at Classic Chevrolet.Established and maintained a Windows Deployment Server and customized images for deployment across the dealership.Implemented and managed a comprehensive Active Directory setup, including oversight of two domain controllers supporting AD operations.Administered corporate email services across three Classic locations and managed VoIP telephone systems utilizing the Broadworks platform.Led all IT projects and services from inception to completion, ensuring seamless integration and operational excellence.

It Security, Information Technology

Education record