Jonathan Bagg Email & Phone Number

New Canaan, Connecticut, United States

Implemented the automotive repair industry's best Quality Control systems using root cause analysis, corrective and preventive action (CAPA), standard operating procedures (SOP), training and team building to achieve continual improvement and increased customer satisfaction. Implemented Key Performance Indicators (KPIs) to measure and monitor the results of marketing and social media campaigns. Managing company website and social media business accounts for Google, Facebook, Instagram… Show more Implemented the automotive repair industry's best Quality Control systems using root cause analysis, corrective and preventive action (CAPA), standard operating procedures (SOP), training and team building to achieve continual improvement and increased customer satisfaction. Implemented Key Performance Indicators (KPIs) to measure and monitor the results of marketing and social media campaigns. Managing company website and social media business accounts for Google, Facebook, Instagram, Yelp, LinkedIn, Constant Contact, and Next Door. Responsible for producing the ongoing marketing campaigns including computer graphic images.Supporting beta-testing of industry-leading web-based software systems apps for the automotive repair industry, including customer relationship management (CRM), marketing, centralized document control of all policies and procedures. Performing technical writing, editing, document production, and training to achieve continual process improvement in all aspects of operations. Show less

Northridge

Retired after 16 years with Medtronic, Supplier Quality Engineering for medical devices. Specialist in Printed Circuit Board Assemblies, motors, sensors, systems, electronics, plastic molded parts and precision machined parts.World-class experience in Supplier Quality Engineering, Design For Manufacturability (DFM), Process Validation, and Six Sigma problem solving methodology. Proven track record of working directly with R&D to launch innovative new products on extremely aggressive… Show more Retired after 16 years with Medtronic, Supplier Quality Engineering for medical devices. Specialist in Printed Circuit Board Assemblies, motors, sensors, systems, electronics, plastic molded parts and precision machined parts.World-class experience in Supplier Quality Engineering, Design For Manufacturability (DFM), Process Validation, and Six Sigma problem solving methodology. Proven track record of working directly with R&D to launch innovative new products on extremely aggressive schedules, while outsourcing the manufacturing to international suppliers. Highly developed skills include manufacturing and process engineering, Quality System auditing per ISO 13485, DMAIC problem solving, root cause analysis, corrective and preventive action (CAPA), risk analysis and mitigation using Design Failure Mode Effects Analysis (DFMEA), product quality improvement, and cross-functional teamwork and team leadership.Advanced knowledge of the manufacturing technologies for the following: electronics, printed circuit board assemblies (PCBA), motors, electromechanical sensors and systems, plastic injection molding, rubber compression molding, precision machined parts, functional testing and test equipment, Gage Repeatability & Reproducibility (Gage R&R), Quality Control inspections, Statistical Process Control (SPC), Process Failure Mode And Effects Analysis (PFMEA), process validation, box build of final products and subassemblies. Show less

Simi Valley, California, United States

Quality Engineer, Six Sigma Black Belt, Lean Manufacturing, Document Control Supervisor. Responsible for resolving all customer quality problems and improving customer satisfaction by implementing corrective actions to prevent recurrence. Products included airport lighting systems, aircraft obstruction warning (tower) lighting systems, optics/lenses, operation manuals. Performed Six Sigma Green Belt training, as well as mentoring and approval of Green Belt projects.