Jonathan Baird Email & Phone Number

- Orchestrated end-to-end management and optimization of communication technologies for a large school district of 2500 staff members and over 8000 students.- Achieved cost savings exceeding $40,000 by reallocating support contract funds to targeted consultant services.- Led a successful project to upgrade the phone system, implementing a high availability solution with a 99.9% uptime.- Developed and delivered comprehensive training programs and user documentation, resulting in a notable 10-15% decrease in helpdesk calls and ticket creation.- Implemented proactive measures, such as Microsoft Advanced Threat Protection and targeted Mail Flow rules, leading to a 90% reduction in phishing emails.- Demonstrated strong project management skills, ensuring successful project delivery within timelines, budgets, and quality standards.

- Delivered exceptional technical support to a user base of over 200 staff and 1800 students.- Developed and implemented the organization's first-ever knowledge base, reducing employee onboarding time from weeks to days.- Presented and implemented a district-wide cost-saving initiative targeting printers resulting in substantial savings of several thousand dollars. - Efficiently led and mentored a team of interns, providing comprehensive training, fostering a positive learning environment, and promoting growth and achievement among team members.

Minnesota, United States

- Delivered comprehensive technology consulting services to multiple small businesses.- Collaborated closely with clients and designed technology solutions tailored to their needs. - Implemented secure and scalable networks to support seamless business operations.

- Managed a team of five technicians for a network hardware refurbishment company.- Provided guidance and support for the company's LAN/WAN and Active Directory systems. - Configured, tested, and repaired network hardware and servers for resale.- Provided expert consultation and support to customers with network hardware inquiries.

- Effectively maintained, organized and operated projectors and projector equipment. - Assisted managerial staff with programming and scheduling show times for the week. - Troubleshot projector issues and reported any serious issues using a ticketing system. - Maintained current logs of all incoming and outgoing films, trailers, and special events.