Jonathan Baird Email & Phone Number

Davidsonville, Md, Us

Silver Spring, Maryland, United States

• Developed and implemented large scale network remediation projects across numerous clients with a specialization in transitioning enterprise network to Cisco Meraki.• Conducted IT assessments of current and potentially new clients reviewing infrastructure, network, security risks, policies & procedures, and company efficiency.• Led Cyber Security efforts related to SRAs, vulnerability scans, and DR planning.• Created scripts and workflows primarily incorporating into RMM ConnectWise to automate deployments of enterprise software needs.• Managed assigned client portfolio serving as the Technical Assigned Manager. This includes managing all vendor relationships, contracts, renewals, and being the primary leader for all projects/daily activities related to a client.• Recovered operations for multiple organizations through Ransomware security takeovers. Hands-on experience with analyzing, planning, negotiating recovery, implementing recovery, restoring services, and continued security posturing.• Lead Engineer for all SentinelOne implementations. Responsible for creation, timeline, training, exclusions, deployment, proactive alerting, and acting as member of SOC. I am fully certified in all SentinelOne proficiencies.

Silver Spring, Md

• Developed and implemented virtualization remediation projects as well as migrating organizations to certified HIPAA compliant data centers.• Resolved issues escalated to the tier 2/3 team in conjunction with completing critical on-call rotations for efficient hands-on maintenance of all core managed technologies.• Conducted life cycle management of all core IT equipment including, but not limited to, network infrastructure, host infrastructure, laptops, desktops, and all software.• In depth technical and hands-on experience working with all network protocols and standards including, but not limited to TCP/IP, DNS, DHCP, IPSec, BGP, NTP, SNMP, VPNs, VLANs, and QoS.• Completed ISP migrations including provider changes and network architecture upgrading from MPLS to SDWAN.• Conducted vendor selections for VOIP transition projects which involved migrating from older Avaya IPO digital phone systems to 8x8 or Avaya Cloud solutions. Handled project product procurement, timelines, development of phone trees and workflows, deployment, and project close-outs.• Created imaging solutions for organizations including all desired applications with specific builds for a certain end user (provider vs C-suite) and created automated workflows for zero touch approach such as renaming to ORG-S/N, add to domain, register into Intune, and start BitLocker encryption process. Setups ranged from utilizing WDS/MDT, ImmyBot, and Microsoft AutoPilot.

Silver Spring, Md

• Responsible for mid-level to advanced troubleshooting while managing Help Desk staff within designated territory.• Developed and implemented asset management systems including policies and procedures to continue efforts once projects are completed.• Created and improved policy and procedures related to SLAs, CRs, RCAs, on/off boarding, AD/AAD audits, inventory audits, endpoint audits, patching reports, as well as numerous compliance policy.• Completed numerous file share access and migration projects where focus was creating a standard for accessing company data and implementing those standards into current infrastructure.

• Provide first tier (Tier-1+) support for user problems relating to hardware and software issues for local and remote users.• Manage existing phone system with changes including but not limited to name change, DID configurations, phone tree creation/maintenance, and voicemail resets.• Maintained Active Directory network, which involved creating and modifying accounts and groups, modifying group memberships, establishing permissions, resetting passwords, and ensuring proper access to network resources such as mailboxes, file shares and printers.• Created How-To guides for end users on subjects related to highest submitted ticket requests as well as performing IT training and new employee orientation presentations.

Bowie, Maryland, United States

• Owner/Lead Consultant• Network Administration• CCTV Installation and Mobile Monitoring• LAN/WAN Infrastructure Development• Install and maintain network hardware and software• Troubleshoot network and computer issues• Network Monitoring, Administration, & Requirements• Plan and implement all upgrades• Provide maintenance and support to all equipment including computers, printer, Appledevices,Sonogram machine and Fuji X-ray system• Provide website updates• Provide DICOM support

Upper Marlboro, Maryland, United States

• Help Desk Support• Manage and update inventory of computer equipment• Solve in-house IT calls on any issue addressed• Complete any tickets from users on computer upgrades or questions• Research and present proposals on new technology equipment for upgrades• Service, program, or repair mobile Apple devices• Problem solve media file conversion issues or solutions• Complete IT inventory on building• Setup and programmed over 2000 Amazon Kindle's for Annual Convention

Hanover, Maryland, United States

• Senior Staffing Coordinator• Manage multiple retail stores for American Map/Rand McNally/Life Clinch• Contact large number of merchandisers through phone/email• Control updates, reports, and ideas for the Rand McNally program.• Create solutions on problem solving on different programs

New Carroliton, Md

• Manage associates in Tools and Hardware Department• Inventory and stocking• Transferred to Customer Service Desk

Bowie, Md

• Won multiple state sales awards• Maintain department associates and department condition• Attend corporate trainings and meetings on leadership• Specialize in GPS & automobile electronics

Bowie, Md

• Assisted Park Rangers• Cashier

Gambrills, Md

Bachelor Of Science (B.S.), Business Information Systems

Activities and Societies: Kappa Sigma Fraternity

Bachelor Of Science (B.S.), Marketing

Activities and Societies: Kappa Sigma Fraternity

Associate'S Degree, Information Technology & General Studies