Jonathan Baker Email & Phone Number

South San Francisco, California, US

• Establish, scale, and lead a global fraud operations organization investigating merchant & transaction fraud, account takeover, and card testing/enumeration. Develop and launch processes for fraud prevention, risk user.
• Developed and launched procedural workflows, systematic risk mitigation interventions, and analyst tooling to drive decision accuracy and streamline investigative processes.
• Established metrics to assess efficacy of analysts, investigation types, and evaluation processes to automate and maintain accurate fraud controls while maximizing utilization of human analyst capacity.
• Created an advanced attacks team to proactively identify and mitigate complex, distributed fraud attacks encompassing merchant, transaction, and identity fraud. Key Competencies: Cross-Functional Leadership.
• Collaborated with stakeholders including compliance, operations, legal, risk, and product to identify short and long term business needs within the organization’s scope.
• Dedicated risk expert support in alignment with product and market expansion initiatives to enable and expedite business growth while minimizing fraud and compliance risk.

Basking Ridge, NJ, US

• Led end to end fraud testing for wireline consumer upstream and downstream applications in ordering processes including Dotcom, credit check, payment portal, mobile app, chatbots, point of sale (POS), and care systems..
• Evaluated company’s existing fraud landscape, risks, controls, and prioritized focuses by financial impact
• Applied targeted testing scenarios focused on control/data validations, vulnerability testing, and data availability
• Managed consistent regression/progression testing suites for each scheduled release & for high priority standalone projects/product launchesKey Competencies: Communication, Collaboration, Cross-Functional Team.
• Built roadmap with parties including IT, fraud strategy, and finance to remediate issues identified
• Evaluated existing processes and identified necessary modifications and deficiencies

Grapevine, Texas, US

• Responsible for e-commerce fraud strategy development and implementation for North American and European websites. Manage Corporate Investigations team, focusing on e-commerce manual review processes. Initiate.
• Reassessed existing fraud systems, models, and data sources to determine effectiveness
• Implemented new data modeling and fraud rulesets targeting high-risk orders
• Boosted chargeback reversals, reducing chargeback losses & associated expenses Key Competencies: Order Fulfillment & Efficiency, Customer Experience, Collaboration, System ManagementDecreased fraud-processing times by.
• Collaborated with stakeholders to identify pain points in system impacting business and customers
• Restructured departmental priorities, workflow, and scheduling to align with business needs

Minneapolis, MN, US

• Led team of technicians in identifying and supporting large-scale, organized retail crime and fraud groups. Directed internal investigations and oversaw market-shortage trending and analysis for 145 stores across 5.
• Analyzed data to identify loss drivers, historical trends, and analyst performance to determine business impacts
• Structured support to learn analysts’ individual strengths and weaknesses in processes and methods
• Implemented new priorities, workflows, and procedures to target data analysis more efficiently
• Achieved opening of 1,170 investigations resulting in restitution Key Competencies: Interpersonal Communication, Collaboration, Protocol & Jurisdiction, Incident ResponseMinimized negative impact from potential legal.
• Responded quickly to incidents, establishing communication between all parties concerned

Minneapolis, MN, US

• Identified and resolved investigations focusing on pharmacy diversion, credit fraud, and counterfeit currency, plus online and brick-and-mortar fencing operations, in collaboration with local, state, and federal.
• Detected business areas contributing to store inventory losses
• Educated store security about operational process breakdowns driving losses
• Enhanced store visits to focus on operational issues in addition to theft-related, increasing overall awarenessKey Competencies: Training, Data Analysis, Legal Knowledge, Investigation Support, Accuracy &.
• Analyzed historical store data and documented theft incidents to identify theft drivers
• Developed localized legal knowledge to support improved prosecutions and restitution

Mooresville, NC, US

San Francisco, CA, US

Bachelor Of Science (B.S.), Sociology

Master Of Science (M.S.), Criminology