Oversaw all staff within the adult only a la carte outlet (Men's 19th Hole) and the Men’s Card Room. Took part in relocating operations to temporary facilities while our new $38 million clubhouse was in construction. Assisted in developing 6 food & beverage operations in our newly built clubhouse with 80% new staff and new restaurant concepts. Supported food and beverage operations during the peak golf tournament season, ensuring efficient service in a fast-paced environment. Consistently provided an exceptional dining experience, through Member Recognition, always mindful of our club culture of serving family as family.

Manage hotel reservations and enroll new Honors members. Resolve guest concerns and ensure guest satisfaction in a timely manner. Provide shift support in all other Front Office positions.

Tend to the special requests and needs of Elite Tier Honors and VIP’s. Establish local liaison relations with neighboring retailers, venues, and restaurants. Oversee food and beverage service in the Executive Lounge catering to Honors travelers.

Served hotel guest and bar patrons. Leaded team members with shift support to ensure quality shifts. Ensure food and beverage satisfaction to company standards.

Served club members at Bent Tree Pool Grill & Bar and managed pool side events. Assisted management on running Pool Grill & Bar operations as Lead Server. Conducted daily inventories and product requisitions.

Promoted from Cast Member, Team 2 Trainer, to Manager in a top sales market. Trained new employees and managed all operations including SOP’s; food assembly; sanitation. Handled conflict resolution to ensure customer satisfaction. Conducted daily safe log and ensured accuracy in cash transactions.