Changed completely what I wanted to do and found a new path.

Order to cash Responsibilities· Manage an assigned portfolio of customer accounts using SAP FSCM worklists and tools to identify, execute and record required collection activities· Escalation of any ‘problem’ receivables for addressing by the AR Team Lead and/or the Commercial team· Manage Dispute Cases in SAP· Gather documentation and other evidence to support resolution of disputes· Liaise with the OTC Queries team to support resolution of collection… Show more Order to cash Responsibilities· Manage an assigned portfolio of customer accounts using SAP FSCM worklists and tools to identify, execute and record required collection activities· Escalation of any ‘problem’ receivables for addressing by the AR Team Lead and/or the Commercial team· Manage Dispute Cases in SAP· Gather documentation and other evidence to support resolution of disputes· Liaise with the OTC Queries team to support resolution of collection related queries· Supporting continuous improvement initiatives for Collections· Ensuring agreed actions to resolve queries are satisfactorily executed to close items· Escalation of any ‘Problem’ queries to the AR Team Lead· >Reporting on metrics, KPI’s and SLA adherence for Queries· Providing detailed analysis on the root causes of key types of queries to support continuous improvement initiatives· Acting as the OTC SME for the Ticketing tool and related processes· Timely clearance of assigned collections from worklists· Achievement of personal collection targetsTransformation Activities:· Take part in training on new SAP based processes for your role· Support Knowledge Transfer from Business Units for activities where work will be transferring into the new GBS Centre· Support system testing for activities relating to your role (UAT)· Support testing of other tools that are being implemented as part of the Business Transformation Programme· Support documentation of new processes and Business knowledge gathering. Show less

o Responsible for overseeing that all customer’s orders and piece parts are managed efficiently within Arvato SCM Ireland Limited.o Responsible for all Order Entry and BOM configuration for their assigned customers and those they are asked to cover from time to time.o Price Matrix maintenance.o Responsible for ensuring all customer queries and issues are answered in a timely manner.o To work closely with the Account Manager, Commercial Supervisor & Planning in relation to… Show more o Responsible for overseeing that all customer’s orders and piece parts are managed efficiently within Arvato SCM Ireland Limited.o Responsible for all Order Entry and BOM configuration for their assigned customers and those they are asked to cover from time to time.o Price Matrix maintenance.o Responsible for ensuring all customer queries and issues are answered in a timely manner.o To work closely with the Account Manager, Commercial Supervisor & Planning in relation to customer forecasts and new launches, concentrating on giving the Planning Department as much upfront information as possible.o Responsible for the customer age debt, making sure that any invoice queries are dealt with immediately, so as not to impact any paymentso Responsible for administering all credit and debit noteso To develop and sustain a professional working relationship with all departments within Arvato SCM Ireland Limited.o Support generation and gathering of data for Customer Quarterly Business Meetings.o Accurate and timely pricing and billing to Customers.o Ensure that all additional costs incurred outside Standard Matrix Pricing are captured and re-charged.o Active participation in the New Business Introduction Meetings. This will ensure that if your customer has a new product about to launch that all relevant departments within Arvato SCM Ireland Limited are informed and any issues or concerns are dealt with before the order goes live.o Communicating any issues with customer orders or deliveries to the Account Manager in a timely manner.o Communicating any piece part or BOM issues with the Customer/Account Manager (depending on the account) in a timely manner, to ensure as little impact to the customer’s order as possible.o Internal and external reporting.o Maintain procedural documentation for each customer.o Involvement in Business Process Improvement Projects as required.o ERP systems.o SAP.o Yellow Belt six sigma completed. Show less

o Appropriate & timely escalation and/or resolution of Supply Chain issueso Provide Partner and 3rd Party support in relation to Supply Chain issueso Identification and escalation of site violations of Microsoft P&Po Participate in improvement initiatives and projects o Excellent prioritization of day to day activities in a dynamic environmento Participate in cross-training of new team members as requiredo Participate in systems testing (UAT and BVT)o Effective and… Show more o Appropriate & timely escalation and/or resolution of Supply Chain issueso Provide Partner and 3rd Party support in relation to Supply Chain issueso Identification and escalation of site violations of Microsoft P&Po Participate in improvement initiatives and projects o Excellent prioritization of day to day activities in a dynamic environmento Participate in cross-training of new team members as requiredo Participate in systems testing (UAT and BVT)o Effective and prompt escalation of issues to Supply Chain Manager and appropriate internal groups for resolution where necessaryo Audit Artwork and handle related queries received from ARs and Account Managers o Management and audit of First Article Samples (FAS)o Create & Collection of all Suppliers Inventory data & Shipment data on a daily basis.o Controls based event management. o SAP Management tool. o Dealing with large vendors & partners daily to help with their issues & needs to get quick resolution. o Analytics. o Creation of SBR Decks – strategic business reviewo (March 2016) overseas training mission to Philippines Manila BPO site to train new agents in Processes regarding Vendor support & 3rd Parties companies. Manage Customer accounts 1v1 relationships with Venders. o CRM systemso SharePoint Show less

o Supervised return of stock from 300 pallets to 1 box. o Managed the breakdown of stock in warehouse and sorted it by lot number, quantity and lot type. o Entered data for all returned stock into the Oracle database. o Ran financial reports and delivered to Finance Department for review. o Worked closely with customer services to resolve customer queries and complaints.o Supervised and completed 4% Cycle count of inventory every week and reported back to Logistics Manager… Show more o Supervised return of stock from 300 pallets to 1 box. o Managed the breakdown of stock in warehouse and sorted it by lot number, quantity and lot type. o Entered data for all returned stock into the Oracle database. o Ran financial reports and delivered to Finance Department for review. o Worked closely with customer services to resolve customer queries and complaints.o Supervised and completed 4% Cycle count of inventory every week and reported back to Logistics Manager. o Controlled inventory of 50 parts per million with a value of $400m o Closed out customer related issues within 30 days. Show less

Cold sales calls

o Operated in a team of 3 in the warehouse looking after all incoming and outgoing materials. o Managed the min-max stock level inventory. o Maintained all documentation to meet ISO 900, 14001 and TS 16949 Quality Standard. o Administered all aspects of material requisition invoicing and procurements of orders; packing and shipping up to 450 orders per day.