Jonathan Bowles Email & Phone Number

London, United Kingdom

Contracted to monitor and resolve production batch and service related issues on a BAU basis utilising UC4.Duties include:• Monitoring and utilisation of Service-Now including P1 and P2 incident management.• Overnight Service Desk support.• SLA breach procedures and service delivery liaison.

London, United Kingdom

Contracted to Standard Bank to facilitate the pass-porting of their new ICBC operations. Our team was responsible for running their production batches utilising Control – M. The NOC hub was the first line point of contact for service issues and responsible for any incident and problem management, along with the dissemination of business communications to department heads and stake holders.Duties included:• Monitoring and resolving production batch and service related issues on a BAU basis.• SLA breach procedures and service delivery utilising Remedy.• Control M re-scheduling and utilisation. • Domain Controller/Active Directory Virtual access to client machines.• Murex 2.11 batch failure investigation.• Overnight Service Desk support.

Advanced 365 Ltd, 230 City Road,London, Ec1V 2Tt.

Working for this award winning multi client service provider as part of a team working 24/7 shifts, we adhered to specific customer contract service requirements, reacting inline with strict procedural documentation. Our team monitored customer environment performance, either triaging or assigning Remedy tickets to the appropriate teams. Responsible for Service Delivery Management including the raising, updating and closing of priority (P1) incident communications to stake holders.

Purfleet, Essex

24/7 Shift based Navision/SAP batch environment support.Network monitoring.NettApp Production Backup management.

Amsterdam

Monitoring the banks End of Day Autosys/Murex production environments. 1st line support for any failures, delays or system downtime. Monitoring the MxML Exchange workflows and resubmitting faulty trades. Ensuring Murex feeders complete successfully and rerunning if required after validating via SQL checks.Monitoring of critical reports via Actuate. Documentation of new procedures.Responsible for escalation of non resolvable issues. Tasked with training Infosys personnel for a seamless handover of these systems in readiness for planned services handover.

Jaguar Land Rover, Birmingham

Undertook major data migration for the cloning of the Autosys Scheduling database from Ford USA’s and transferring to the newly built Jaguar Land Rover’s database. Role involved delivering workload automation and solutions across distributed systems.

London

3 year rolling contract. Initially contracted in to bring Autosys production batch expertise to this major Murex build - one of the largest Murex implementations ever undertaken at the time. Incorporating the latest 3.1X architectural and functional changes with approximately 1000 users, 40 countries, 4 geographical entities with 4 regional batches and one overall consolidated. Full front to back functionality around Interest Rate derivatives covering 500K open positions. Having established an excellent reputation we were subsequently also charged with monitoring the Murex environment and assisting with BAU trade queries intraday.

London

Long running contract to initially assist in the smooth transfer of their mainframe production environments to Autosys and Unix based distributed systems, developing and tweaking the various system JILs in their Middle Office, Gloss, Swift and Dodge financial environments.

London

Manage a group of 5 people on a shift system, 24/7. Monitor the Autosys and legacy batch systems, ensuring critical SLA's are met and any delays effectively communicated to steak holder management. High pressure environment/business critical systems demanding good man management, ability to prioritise and delegate. Political awareness and clear communication skills at all levels essential.

Management of various clustered Unix production and testing environments.

Overall management of 218 MIPS Amdahl 5995 mainframe running MVS. Extensive batch scheduling utilizing Legent OPC/ESA, requiring good JCL. Implement config changes to IOCDS and logical partitions during IPL. Monitoring complex VTAM network.

Monitor the IBM 3090/B mainframe environment.

Monitor the Plessey ICL 39 series level 80 mainframes.