My current role at SIEE can vary from day to day. I am mainly employed as a Desktop support analyst which involves managing hardware and software for around 1300 users and 1700 devices. But I will sometimes be involved in project work depending on the company roadmap and the support needed from the Service Management function. I was heavily involved in the migration of the company changing mail provider from Lotus Notes to Microsoft Exchange. We encounter different problems each day and this… Show more My current role at SIEE can vary from day to day. I am mainly employed as a Desktop support analyst which involves managing hardware and software for around 1300 users and 1700 devices. But I will sometimes be involved in project work depending on the company roadmap and the support needed from the Service Management function. I was heavily involved in the migration of the company changing mail provider from Lotus Notes to Microsoft Exchange. We encounter different problems each day and this keeps the role fresh and exciting as it is never the same day in or day out. I am looking to progress in my IT career and look forward to experiencing new roles that are thrust upon me. • Responsible for configuring new and replacing devices within SIEE.• Liaised with internal and external teams to setup for training sessions and video conferences.• Aided in upgrade to SAP platform.• Managed user/device accounts via Active Directory and Active Roles server, consulting with server team.• Completing call closure within SLA agreements. Show less

Following being offered a contract after successfully completing all my training and apprenticeship, I now work closely with the 2nd line team within a senior 1st line capacity. I lead on many 1st line core services, such as Laptop allocations, new user requests and Kit loans. I manage the IT services desk throughout the week, which we offer an open-door policy to 1500+ users, and support 900+ devices, which consists of Windows-7, iOS and Android devices. I have recently taken on more… Show more Following being offered a contract after successfully completing all my training and apprenticeship, I now work closely with the 2nd line team within a senior 1st line capacity. I lead on many 1st line core services, such as Laptop allocations, new user requests and Kit loans. I manage the IT services desk throughout the week, which we offer an open-door policy to 1500+ users, and support 900+ devices, which consists of Windows-7, iOS and Android devices. I have recently taken on more responsibility regarding current projects which we are undergoing in our IT department. This entails working closely with other companies to setup better educational facilities for students such as interactive whiteboards and iPad management. • Face-to-Face IT Customer service.• Print Services.• Wi-Fi access and user administration.• Call administration, investigating and escalation.• Troubleshooting calls before escalating or liaising with 2nd line. Show less

I was employed by Shooters Hill in October 2013 via QA Ltd as an apprentice. Following this - Shooters Hill offered me a full time position in October 2014 as a 1st Line Support Engineer, after witnessing my dedication and working ethic in a demanding ITIL based IT Service environment. Daily duties included;• Providing 1st line support for all service desk requests and issues from staff, students and visitors.• Maintaining desktop and laptop hardware.• Maintaining classroom and… Show more I was employed by Shooters Hill in October 2013 via QA Ltd as an apprentice. Following this - Shooters Hill offered me a full time position in October 2014 as a 1st Line Support Engineer, after witnessing my dedication and working ethic in a demanding ITIL based IT Service environment. Daily duties included;• Providing 1st line support for all service desk requests and issues from staff, students and visitors.• Maintaining desktop and laptop hardware.• Maintaining classroom and meeting room visual and audio equipment.• Maintaining networked printing devices.• Providing support for software issues and installations.• From single client to full site OS image deployment.• Managing loan equipment such as mobile phones, laptops and Wi-Fi dongles.• Basic AD administration of OUs, user password changes, security group amendments.• Providing staff and students with IT training.• Installing IT suites with desktops and cable management.• Providing support to 2nd/3rd line engineers with technical issues and projects. Show less

I temporarily worked for three months at Marks and Spencer over the 2012 winter period. My contract was only originally supposed to be two months but was extended by an extra month at the end which I feel is a great sign that I had worked hard and was seen as a valuable member of a very good and successful team.• Face-to-Face Customer service.• Sales assistance to customer.• Adapting quickly to changes which were required of me by the organisation

2 weeks work experience during the summer break as a maintenance operative in properties. My work consisted of assisting the manager in maintenance tasks. These Tasks included gardening, fixing television signals, fixing damaged property and also reporting any problems back to head office.• Providing support for experienced and skilled workmen to complete maintenance operations• Good communication skills to work within a team • Completing tasks which were asked of me on my own to a… Show more 2 weeks work experience during the summer break as a maintenance operative in properties. My work consisted of assisting the manager in maintenance tasks. These Tasks included gardening, fixing television signals, fixing damaged property and also reporting any problems back to head office.• Providing support for experienced and skilled workmen to complete maintenance operations• Good communication skills to work within a team • Completing tasks which were asked of me on my own to a high standard showing capability of adaptation Show less

I also did over a year’s work for Bromley Youth Service. This consisted of inspecting youth clubs to assess and recommend any improvements that could be made. I inspected over 10 different services during the time spent on the project. Received an ASDAN qualification for this work.• Face-to-Face Customer service.• Developing the ability to work in fast paced environments at a young age.