Jonathan Bridge Email & Phone Number

United Kingdom

London Area, United Kingdom

London, United Kingdom

London, United Kingdom

• My current role at SIEE can vary from day to day. I am mainly employed as a Desktop support analyst which involves managing hardware and software for around 1300 users and 1700 devices. But I will sometimes be involved.
• Responsible for configuring new and replacing devices within SIEE.
• Liaised with internal and external teams to setup for training sessions and video conferences.
• Aided in upgrade to SAP platform.
• Managed user/device accounts via Active Directory and Active Roles server, consulting with server team.
• Completing call closure within SLA agreements. Show less

London, United Kingdom

• Following being offered a contract after successfully completing all my training and apprenticeship, I now work closely with the 2nd line team within a senior 1st line capacity. I lead on many 1st line core services.
• Face-to-Face IT Customer service.
• Print Services.
• Wi-Fi access and user administration.
• Call administration, investigating and escalation.
• Troubleshooting calls before escalating or liaising with 2nd line. Show less

• I was employed by Shooters Hill in October 2013 via QA Ltd as an apprentice. Following this - Shooters Hill offered me a full time position in October 2014 as a 1st Line Support Engineer, after witnessing my dedication.
• Providing 1st line support for all service desk requests and issues from staff, students and visitors.
• Maintaining desktop and laptop hardware.
• Maintaining classroom and… Show more I was employed by Shooters Hill in October 2013 via QA Ltd as an apprentice. Following this - Shooters Hill offered me a full time position in October 2014 as a 1st Line Support.
• Maintaining classroom and meeting room visual and audio equipment.
• Maintaining networked printing devices.

London, United Kingdom

• I temporarily worked for three months at Marks and Spencer over the 2012 winter period. My contract was only originally supposed to be two months but was extended by an extra month at the end which I feel is a great.
• Face-to-Face Customer service.
• Sales assistance to customer.
• Adapting quickly to changes which were required of me by the organisation

London, United Kingdom

• 2 weeks work experience during the summer break as a maintenance operative in properties. My work consisted of assisting the manager in maintenance tasks. These Tasks included gardening, fixing television signals.
• Providing support for experienced and skilled workmen to complete maintenance operations
• Good communication skills to work within a team
• Completing tasks which were asked of me on my own to a… Show more 2 weeks work experience during the summer break as a maintenance operative in properties. My work consisted of assisting the manager in maintenance.
• Completing tasks which were asked of me on my own to a high standard showing capability of adaptation Show less

London, United Kingdom

• I also did over a year’s work for Bromley Youth Service. This consisted of inspecting youth clubs to assess and recommend any improvements that could be made. I inspected over 10 different services during the time.
• Face-to-Face Customer service.
• Developing the ability to work in fast paced environments at a young age.

Itil Foundation, Pass

Microsoft Technology Associate: Windows Operating Systems - Pass Networking - Pass Security - Pass Windows Server Administration - Pass

Education record

English Language - A English Literature - B Mathematics - B Science Core + Additional - B,B ICT Core + Additional - Distinction, Distinction