-Provide remote IT Support, Onboarding, Cyber Security, and Professional Services.-Responsible for deployments of next-generation antivirus softwareSentinelOne Endpoint Detection & Response (EDR)-Responsible for troubleshooting antivirus services as needed-Accomplished 90+ deployments of Sentinel One EDR to over 4,000 computers and servers.-Threat hunter and security expert responsible for threat remediation-Responsible for fine-tuning Sentinel One AI engine and ensuring exclusions are met through each network environment.-Manage and contact clients using Customer Relations Management (CRM)-Track, create, and follow-up with any Helpdesk requests from clients across Northern and Southern Wisconsin.-Provide documentation resolution after each helpdesk request is closed/completed-Manage 900+ servers, including 7000+ workstations, for large and small business organizations using remote management monitoring.-Diagnose and fix problem computers/servers and inform organizationsabout information technology issues-Onboard new employees via Active Directory-Distribute and troubleshoot licenses with Office 365 Admin Center-Troubleshoot mail/exchange issues using message tracing, mailbox managing, and Exchange online tools-Responsible for overseeing migrations within Office 365, Azure active directory (AD), and servers.-Troubleshoot Avaya phone systems and IP telephony equipment-Work and collaborate cross-functionally with Helpdesk, Sales, and Development teams-HIPPA-compliant with any information encountered during work-related issues.

-Provides remote computer and network technical support to users via email, telephone, and in-person. Assist users with a variety of technical issues dealing with various platforms, operating systems, applications, etc.-Investigates appropriate areas of potential problem and determine resolution; test and implement solutions.-Provides comprehensive client and peripheral troubleshooting to either resolve or consult with Infrastructure and Systems Support or Enterprise Systems team members, as needed.-Supports the testing and deployment of new images, applications and upgrades through SCCM, AWS, Jamf, and other endpoint management tools.-Leads Cyber Security efforts across many of the College’s systems like email, computer/user/service accounts, patch management, data/application access, SSO, MFA, security awareness training, data governance, data retention, end-point protection.-Accurately logs all calls and requests into the Service Desk system either opening a new ticket or updating an existing ticket immediately upon ending the call.-Develops, maintains, and applies technical IT knowledge of systems and tools necessary to troubleshoot problems.-Develops knowledge base by documenting any new or repeatable procedures with the goal of increasing first contact resolution.-Navigates through a knowledge base and follows through on prescribed procedures to provide best possible answer for problems.-Participates in testing and pilots for office and classroom-related technology projects.-Performs and maintain account management procedures-Maintains workstation functionality pertaining to proper peripheral, equipment and coordinating hardware\software integration for the end user. Placing and replacing workstations when requested.-Assists with various IT projects and initiatives, as needed.-Adheres to department and company policies, procedures, and expectations particularly service level objectives