Effectively communicate with customers regarding services recommended and performed. Prepare service estimates, sell routine maintenance/repair services and conducts follow-ups regarding unsold services and customer inquiries. Perform opening and closing responsibilities. Schedule appointments, answers phones and collects funds for services performed. Assist with the coordination of alternate transportation, rental car reservations, shuttle etc.

Responsible for customer service in the service department including investigating and resolving all customer concerns/complaints. Ensure that service drive is operating effectively and efficiently. Manage car wash/ detail department personnel and ensure quality is at the highest standard. perform quality spot checks on advisor check in process and paperwork. Responsible for ensuring all advisors are achieving goals set in regards to customer satisfaction survey scores and customer sales… Show more Responsible for customer service in the service department including investigating and resolving all customer concerns/complaints. Ensure that service drive is operating effectively and efficiently. Manage car wash/ detail department personnel and ensure quality is at the highest standard. perform quality spot checks on advisor check in process and paperwork. Responsible for ensuring all advisors are achieving goals set in regards to customer satisfaction survey scores and customer sales. Liaising with sales department managers to ensure interdepartmental issues are being resolved effectively. Responsible for ensuring all advisor training is being completed within set time allowances. Coaching and providing feedback to all service drive and carwash/detail department personnel. setting up monthly seasonal specials to increase business in the service department. Liaising with Workshop Foreman to ensure all advisor/technician issues are being addressed and resolved. Show less

Effectively communicate with BMW/MINI customers regarding services recommended and performed. Prepare service estimates, sell routine maintenance/repair services and conducts follow-ups regarding unsold services and customer inquiries. Perform opening and closing responsibilities. Schedule appointments, answers phones and collects funds for services performed. Assist with the coordination of alternate transportation, rental car reservations, shuttle etc.