Jonathan Burcham Email & Phone Number

United Kingdom

Reviewed and consulted on various aspects of building design from RIBA stages 0-4, from pre-planning advice through all design stages on Unit Layouts, Amenity Spaces, Management Suite Layouts, Access Control, CCTV, Signage and Utility provisions, in Purpose Built Student Accommodation (PBSA), Build to Rent (BTR) and Co-Living schemes.Managed the completion and presentation of research projects; collating quantitative and qualitative data through desktop and field based research on;… Show more Reviewed and consulted on various aspects of building design from RIBA stages 0-4, from pre-planning advice through all design stages on Unit Layouts, Amenity Spaces, Management Suite Layouts, Access Control, CCTV, Signage and Utility provisions, in Purpose Built Student Accommodation (PBSA), Build to Rent (BTR) and Co-Living schemes.Managed the completion and presentation of research projects; collating quantitative and qualitative data through desktop and field based research on; competitors, market trends in BTR & PBSA in the UK and Ireland. Evolved various internal documents including the production of Building Design Guides for PBSA and BTR schemes – which comprises a wide variety of specific guidance for clients to consider throughout the design process. Produced Management Plans for new sites in the UK and Ireland to assist with the planning process, which included the incorporation of Specific Travel Plans and Section 106 obligations. Show less

Brighton, England, United Kingdom

Mobilised a brand new 232 bed student accommodation in Central Brighton. Achieved full occupancy in first and second years, in the face of the global pandemic, through to stabilisation of the asset and subsequent sale.Recruited and trained a first-class team and provided world class to service to the student residents throughout, with many rebookers and five star feedback through Studentcrowd and the Global Student Living Index.

Brighton, England, United Kingdom

Delivered total satisfaction throughout customer journey - pre, post and during every aspect of stay ensuring each experience is to the highest standards and tailored to the individual at all stages of the customer journey. Recording and full analytics through reporting tools and pivot, delivered to the board via presentation and live applications. Increased Revinate scores from 89% average to 95% overall satisfaction rating and strengthened the business through strategic service planning… Show more Delivered total satisfaction throughout customer journey - pre, post and during every aspect of stay ensuring each experience is to the highest standards and tailored to the individual at all stages of the customer journey. Recording and full analytics through reporting tools and pivot, delivered to the board via presentation and live applications. Increased Revinate scores from 89% average to 95% overall satisfaction rating and strengthened the business through strategic service planning, leading, managing, and developing multidisciplinary teams to deliver exceptional and seamless service to customers. Analysis of guest feedback, third party surveys and social media sentiment to identify areas for improvement and investment. Monitored and controlled operating standards to ensure the highest level of guest satisfaction. Controlled costs, including compensation, to maximise profitability. Trained department heads and Duty Managers in all aspects of Duty Management, producing SOPs and oversaw H&S and RAMs for Front of House. Innovation champion – Designed, programmed, and introduced QR code and NFC tag history tour plaques. Devised and delivered history tours to community to raise local awareness, as part of Brighton Festival and Older People's Festival and to raise money for nominated charities. Show less

Horsham

Sales Development for Green Energy Heating and Cooling Technology installationProject management for the Installation of renewables in a variety of settings.

Sussex

Providing all aspects of commercial catering equipment, heating and ventilation. From individual Items to full design and installation. Service, repair and planned preventative maintenance of all items, from gas ranges to microwaves and refrigeration.Responsible for the full account management of client., from initial contact through briefing, collaboration and design to full project management of build and installation.

Brighton, United Kingdom

Providing all aspects of Home Maintenance - Cleaning GardeningHandymenHouse Sitting

General Manager - No.1 Lounges at Gatwick South and North Terminals.

Jon joined TEN Lifestyle Management in October 2008 following a very successful career as Head Concierge at the five-star Grand Hotel in Brighton. Since joining TEN, Jon has held a number of roles and each success has led to further successes. Jon was taken on as a fast track hire which saw him rise from the role of Lifestyle Manager to Team Leader of a wholly new and exciting team. In the space of 9 months, Jon grew the team from three staff to over twenty, such was the success of the team… Show more Jon joined TEN Lifestyle Management in October 2008 following a very successful career as Head Concierge at the five-star Grand Hotel in Brighton. Since joining TEN, Jon has held a number of roles and each success has led to further successes. Jon was taken on as a fast track hire which saw him rise from the role of Lifestyle Manager to Team Leader of a wholly new and exciting team. In the space of 9 months, Jon grew the team from three staff to over twenty, such was the success of the team. Jon's Member Engagement Team expanded the utilisation of the Concierge service from around 5000 requests per month to over 30000 requests, Jon was able to trail blaze in this new role, honing and shaping the methodology, processes and measurements for this previously unexplored avenue. Through his success in this role he was approached by the CEO and offered a new role to expand an element of the Private membership VIP function within the company and now heads the Dedicated team providing the best level of service to private members and boutique corporate schemes. Jon has taken a previously unprofitable team to smashing their revenue targets for the last year. His breadth of experience is regularly called upon to provide support to recruitment and to nurture and act as a role model to fledgling managers within the business. Show less

Head Concierge and member of the Clefs d'Or and HCIMA

THE GRANDKey Successes: Managed 18 strong team - responsible for providing the best service in the best hotel in Brighton Introduced successful review and performance management process with team resulting in key performance indicators being delivered consistently each month Took a lead role in introducing & implementing Verve service (Service enhancement initiative) into the business resulting in an improvement in the overall service levels and better guest… Show more THE GRANDKey Successes: Managed 18 strong team - responsible for providing the best service in the best hotel in Brighton Introduced successful review and performance management process with team resulting in key performance indicators being delivered consistently each month Took a lead role in introducing & implementing Verve service (Service enhancement initiative) into the business resulting in an improvement in the overall service levels and better guest feedback. Brought the hotel and the team into the local spotlight through well publicised events, including radio interviews, charity events and publicity through the local 'We're on the Bus' campaign. Responsible for compliance to Hotel Operating Standards. Supporting, coaching and leading the team through regular and significant changes in the hotel leadership. Played key role in developing the team improvements year on year in the Key performance Indicators Audit, ensuring that the team were regularly top of the leader board. Brought about restructure of the department ensuring that correct levels were maintained at all times whilst allowing the flexibility to respond to fluctuations in business levels, resulting in better payroll and team efficiency Assumed responsibility to train entire hotel staff through a service culture change following acquisition, ensuring company philosophies were understood and embedded across hotel Awarded DeVere manager of the year 2007 for great successes, through key performance indicators, achieving targets and developing team. Show less

Design And Build Construction

Introduction To Kitchen Equipment Design And Product Techniques, Kitchen Design

University of West London - London School of Hospitality and Tourism Introduction to Kitchen Equipment Design and Product Techniques.

Level 3 Certificate In Enterprise And Entrepreneurship, Entrepreneurship/Entrepreneurial Studies, Distinction

Activities and Societies: Institute of Leadership and Management Lets Do Business Group OfQual Assessing suitability of enterprise.

Hcima Cert, Hotel, Catering And International Management

Activities and Societies: HCIMA

Hnc, Hotel Catering International Management, Distinction

Activities and Societies: Institute of Hospitality

Hnc, Civil And Structural Engineering

Education record

First Year Civil and Structural Engineering PCC College A level Geography and Economics 6 O level passes including Maths, English, Physics.

Education record