Service Manager
CurrentI am a service manager that develops field installation, service repairs,and maintenance standards for our team and set daily/weekly/monthly performance goals.Ensure Company vehicles are serviced properly and in a timely mannerUtilize resources including technical support from the manufacture website or other to resolve repair issues on a same day basis.Manage and ensure all Preventative Maintenance is completed on a timely basis.• Prepares work schedules and handles service calls to meet customer needs.• Provides training and assistance. Manage employee schedulesMotivate, train, develop and reward employeesSupport all Field Service Technicians in all aspects of their work duties.Assist technicians with troubleshooting and repairs.Maintain positive communication with service staff and management.Schedule field visits with technicians to provide coaching and assistance when necessary. • Handle and resolve customer complaints regarding equipment condition or operation. Communicate with customers about maintenance and service work needed effectively.Review and deliver service proposals to customers in a timely manner. Communicate with customers as required for problems/solutions.Follow up with all customers on scheduled times and/or discuss additional concerns with quotes and turnaround times.Lead a culture of safety by implementing, encouraging and following the use of safe work practices.Work with the Safety supervisor to ensure all employees required training remains current and all safety policies and procedures are followed. Forecast goals and objectives for the department and strive to meet them.Work with the Parts Department to ensure a timely turnaround of parts needed.Attend manager meetings and conduct service department meetings.Fast paced management.Continuously monitor department processes to ensure high quality service and customer satisfaction.
