Jonathan C. Email & Phone Number

Boston Ma

Specialist, UAS (Unmanned Aircraft System) Operations provides technical support for American Tower's drone operators (“Operators“). Works closely with the UAS Operations team to provide Operators a safe, reliable flight software/hardware solution with the objective of maximizing flight uptime. Provides remote support to field personnel by leveraging their subject matter expertise with drones, flight software, and other related technology. Interfaces with Operators, management, and the UAS Operations Team to solve technical issues as rapidly as possible. The incumbent will leverage existing systems and develop processes to manage trouble tickets, track global software defects, log enhancement requests, and identify training opportunities.Perform triage, open tickets, and utilize UAS knowledge to resolve delayed or failed drone flights due to hardware and software issues reported by Operators.Document problems by accurately and completely recording, in both technical logs and a ticketing system, relevant facts including steps taken, diagnostic results, and escalation and repair information.Provide quality, timely, accurate end-to-end support for issues, including but not limited to phone, email, and instant message contacts; document and track incidents in the ticketing system.Assist with enhancing and creating new UAS Mission Control Center processes and procedures.Assist with analyzing trouble tickets to identify trends leading to canceled and interrupted missions, including weather, policy, software and firmware defects, hardware deficiencies, and training opportunities.Assist with testing UAS hardware and software to aid in evaluating and developing new product, software, and firmware releases.Fly drones to assist with the UAS program's research and development testing to provide data for new product evaluation and feasibility studies.Assist management with evaluating situational issues

Nolensville, Tennessee, United States

Unmanned Aerial Systems Teacher and program developer for new STEM UAS program for high school students 9-12 grade levels. Honors class for exceptional students with interest and goals to be leaders in the UAS industry.Reporting to the principal and working with the Director of Career and Technical Education, the teacher ensures that all their students achieve ambitious academic outcomes. The teacher must effectively: Plan data-driven, standards-aligned and differentiated units, lessons and activities; Deliver clear, accurate and rigorous lessons with a range of instructional and formative assessment techniques;Establish and maintain a supportive, productive and positive learning environment with strong classroom management practices; and Monitor and communicate about student progress while engaging in continuous reflection, adjustment and professional development.The Instructor will work hands-on, alongside students to help build and deliver the school’s Drone courses to students in a hands-on and dynamic manner; Review material and ensure that students are cognizant of various field conditions and duties;Develop course material, develop criteria for and grade clinical skills according to most up to date examination materials and practices;Ensure that all material is being delivered according to guidelines; Developing new course curriculum and exercises based on program requirements; Maintaining and updating existing course material and exercises based on changes in the field, methodologies, and/or changing students’ needs; Researching current trends in the forensics science to identify areas for new course development or improvement;Providing assessments of student proficiency and improvement;Performing additional related duties as required.

Apalachicola, Florida, United States

FBO/Airport manager, in charge of airport and airport maintenance, hanger, fuel, and military contracts as well as inbound and outbound transient traffic.

In charge of aircraft and systems maintenance, rigging and packing of banners, flying and ferrying aircraft: Supervised other pilots in flying routes and maintaining fleet

In charge of aircraft and systems maintenance, rigging and packing of banners, flying and ferrying aircraft.