Jonathan C. Email & Phone Number

Indianapolis, In, Us

Indianapolis, Indiana, United States

• Drive revenue growth by identifying new opportunities with key decision-makers and determining the appropriate approach for each designated customer.• Serve assigned customer accounts and expand transportation services by providing great service.• Manage the relationship between the customer and the company.• Create solutions based on customer needs.• Provide exceptional customer service, routinely going the extra mile to ensure customer satisfaction.• Assist with customer inquiries and problem resolution.• Ability to thrive in a fast-paced environment and meet performance metrics.• Strong negotiation skills - persuasiveness, aggressiveness, confidence, resilient• Entrepreneurial and competitive spirit, passion, self-motivation.• Organization and attention to detail.• Adaptability, multi-tasking ability, sense of urgency.• Confident decision-making skills, problem-solving ability, and issue resolution.

Indianapolis, Indiana, United States

• Accept Inbound / Outbound calls• Input Damage notifications for utilities for contractors, residents, and utility owners such as Verizon and other telecom lines, primary utilities and more• Coordinate with the Locate Field team to relay vital information for ETAs of locates, Complaints, and other reports and consumer questions.• Report major spills incidents in the field and call out to third party locators for acceptance of spill reports• Confirmation of emergency ticket requests and ETAs• Call out for VAC trucks as needed

Greenfield, Indiana, United States

• Fostering Culture • I-9 verifications• Recruiting• Onboarding• Employee relations• Employee Engagement• Safety Management• Audits• Time and Attendance• Collaborative vendors, and partners to drive organizational success.

Greenfield, Indiana

• Time Management• Skill Certification/ Development Plans• Collaborate and aligned work environment • Data Tracking• Collaborate with Senior Management

Indiana

• Trainer• Analyze workflow operations• Support production Operations

Greenfield, Indiana

(Prep) - Staged the interior of vehicles, installed the license plates, buffed and polished blemish's of the exterior as needed, waxed the full vehicle, and set for the photography. (Photographer) - Captured images of vehicles after "Prep" for customers to view the interior 360, exterior 360, highlight feature images, and any imperfections that were within company standards.

Decatur, Alabama, United States

• Maintained detailed records of equipment, hardware, configurations, and accounts• Monitored and tracked issues to ensure accurate resolutions• Researched internal data to assist in account reconciliations• Scheduled PM technicians to perform repair maintenance for one or more clients in a single area• Coordinated deliveries, monitors invoicing, and reviews reports• Acted as a point of contact between inbound calls and the office manager• Tracked project status and maintained clear project status reports• Extensive work within excel, combining information from different sources • Generated annual PM proposals for clients needs

Decatur, Alabama, United States

• Shift Opener. Set up and verification of facility cleanliness before opening • Delivered a positive customer experience in accordance to Planet Fitness standards • Resolved routine general questions and problems presented by members• Led perspective members on tours of the gym in a manner that adhered to Planet Fitness brand standards

Decatur, Alabama, United States

• Collaborated with peers to resolve technical issues• Assisted callers with technical support of desktop computers, mobile applications, and other related technologies• Answered all customer inquiries in a quick and efficient manner• Met call time metrics while still ensuring customer’s needs were not compromised• Alerted management of recurring problems within software

Decatur, Alabama, United States

• Regularly communicated with assigned customers, explained various technologies, and set expectations of repair time frames• Drove issue resolutions by creating new standards and processes• Repaired new Apple technologies successfully within stressful time constraints• Developed strategies for FavGeek’s social media accounts that increased engagement and ROI

Student carpenter; set building and design for Calhoun Theatre performances.

Some College, Accounting And Business/Management, Sophomore

Studied most General Studies courses that were available with a focus on Psychology and Art.

High School Diploma

Activities and Societies: National Art Honor Society (NAHS)Member of the National Art Honor Society. Participated in a semester of AP art.