Jonathan Castle Email & Phone Number

Dartford, Gb

Kent, England, United Kingdom

Facilitating multi-sports while supporting in youth engagement for local communities.

Kent, England, United Kingdom

Grassroots Football coach awarded with FA Level 1 (ITCF) with Faversham Strike Force football club with a keen passion for youth development. FA Introduction to Football Coaching (Previously Level 1)Safeguarding Children in football.Introduction to first aid in football.FA Playmaker

Kent, England, United Kingdom

- Delivering clear and concise technical support via face to face, phone and online.- Providing exceptional support for all iOS, Mac OS, iOS and Mac devices bothcustomer facing and internally.- Diagnosing technical issues by using methodic strategy and key troubleshootingsteps to achieve an effective solution.- Installation and maintenance of internal software/hardware technology - includingPOS, sound and visual equipment.- Usage of tiered ticketing systems to report, monitor and resolve internal issues.- Mentoring and coaching market wide team on new and current processes to reducesystematic errors and enhance work flow.- Delivering training initiatives for new technical team members including Apple certifiedhardware and software training, networking essentials and behavioural skills.- Facilitating training to new Apple retail team members and mentoring them throughout the on boarding process, whilst working closely with senior leadership to ensurestandards are met.- Utilising Net Promoter to understand customer feedback and drive relevant changefor both personal and team engagement.- Embodying the Apple ‘Credo’ for which Apple is renowned worldwide for withcustomers.

- Managing a large team of IT technicians, supporting peers with feedback, customer escalations, schedule adjustments and day to day running of a very busy Genius Bar within London.- Responsible for appointment duration, client satisfaction rating, team satisfaction rating, technical repair quality, statistics tracking and multiple other service metrics of one of Apple’s largest service stores.- Ensured each team members are fully trained to the highest of Apple’s standards, constantly balanced priorities of business with making time for updated training content and constantly evolving product line. - Publish and communicate weekly and quarterly status updates promoting transparency on metrics, key progress indicators and team development to leadership members.

London, United Kingdom

Air Conditioning Trainee.- Installation of air conditioning units- Control panel configuration - General maintenance - Fault finding/isolation

Tquk Level 2 Certificate In Safeguarding, Prevent And British Values, Safeguarding, Qualified

TQUK Level 2 Certificate in Safeguarding, Prevent and British Values. Level 2 safeguarding training course develop’s skills needed.

Awareness Course

This course provides an introduction to mental health and the factors that can affect people's wellbeing.

Introduction To Coaching Football, Sports And Exercise, Pass

Through live webinars, discussions with FA Coach Developers and coaches and some interactive e-learning modules, learning how to create.

Introduction To First Aid In Football (Ifaif)

Introduction to First Aid in Football (IFAiF) Understanding the responsibilities of the role of first aid and how to manage.