Field Service Technician Specialist
Current• Travel between several educational institutions to troubleshoot/diagnose hardware issues• Provide installation, break/fix, maintenance, and repairs on desktops, laptops, printers, scanners, and other equipment at various locations within an assigned territory/region• Lead technician in charge of large-scale migration and service desk support for the Institute of International Educations’ multiple locations in NYC and DC • Helped develop, troubleshoot, and lead implementation of… Show more • Travel between several educational institutions to troubleshoot/diagnose hardware issues• Provide installation, break/fix, maintenance, and repairs on desktops, laptops, printers, scanners, and other equipment at various locations within an assigned territory/region• Lead technician in charge of large-scale migration and service desk support for the Institute of International Educations’ multiple locations in NYC and DC • Helped develop, troubleshoot, and lead implementation of service manual for imaging and migration process for fellow technicians• Maintain clear communication between manufacturer, company, and client• Helped with the deployment of 1,500 HP mini desktops and 3,000 HP displays throughout two buildings for the District Attorney of NY• Over migration project’s duration, provided valuable feedback and guidance which resulted in finishing the migration ahead of schedule• Provide continuity of customer operations and high levels of customer satisfaction Show less
