Jonathan Challis - Available Part Time Email & Phone Number

Nottingham, United Kingdom

Requirements and Data Analyst supporting the establishment of best of breed Agile processes whilst transforming the B2B Service practice and processes to maximise client benefit and drive loyalty. Responsible for negotiating and defining KPI and dashboard requirements and delivering those KPIs using Power BI and Service Now. Working with stakeholders from the highest CEO level to day to day agents used a variety of tools to motivate and engage the use of realtime dashboards in the cloud with the necessary culture and hearts and minds change. Delivering board level Service insights and data analytics using new technology platforms in a fast paced and fluid environment to time with limited and highly constrained resources. Providing data and business expertise and consultancy.

Nottingham, United Kingdom

Responsible for analysis activities on a wide reaching customer engagement and enhancement programme with both legacy and cutting edge technology aspects. Contributing to the wider programme shaping, strategy and direction. Completion of high level programme and project shaping. Delivery of signed off User Stories at epic and detailed functional level. Full support for Agile sprint development and delivery model.

Nottingham, United Kingdom

Responsibilities:Operating across the whole B2B energy market worked to develop integrated strategies to harmonise with maximum shared benefit the SME and I&C sales landscapes (pricing, offer, approach, compliance stance, signup and renewal)Relationships / Skills:Forged new relationships with the contrasting I&C culture and knowledge stretched into tax, energy industry third parties and proposition development.Outputs / Achievements:Developed a single approach to evolving regulatory and tax landscape. Developed strategy and delivered new mid-market proposition to radically change the market pitch and deliver commercial advantage with all of the supporting communications, processes and associated system change.

Nottingham, United Kingdom

Responsibilities:Responsible for core prospect and sales systems across both the broker and Direct SME market places. Implemented pricing ladders, meter and site specific pricing, and a variety of negotiation and segmentation strategies.Relationships / Skills:Worked closely with senior sales, operational, experience and business development managers to turn their ideas into reality and meet their evolving commercial and regulatory objectives.Outputs / Achievements:Open and transparent communications with end customers at all stages of the contractual journey from early prospect, through negotiation to contract acceptance on to eventual renewal.

Nottingham, United Kingdom

Responsibilities:Responsible for business analysis for Domestic Sales and Service departments including Direct Sales, Renewals, Home Moves and Winback processes. Evolved systems and processes through multiple waves of business and regulatory change to drive efficiencies and high compliance conformance.Relationships / Skills:Worked closely with business stakeholders at all levels including senior customer experience and relationship managers. Developed strong relationships of trust with developers, designers and delivery partners to ensure original concepts gave successful benefits realisation.Outputs / Achievements:New Sales and Home Move systems delivered and embedded around a new way of selling despite the inherited legacy. NPS (Net Promoter Score) survey system with associated agent and management real time dashboards deployed across all sectors and successful cultural embedding achieved.

Various

Responsibilities:Enterprise and system architecture across widely diverging stakeholder groups for variety of systems and process change.Relationships / Skills:Pragmatic balance achieved to trade off conflicting concerns and gain buy in and signoff (benefit, timescales, requirements).Outputs / Achievements:Delivered agile processes and tools to produce and maintain differing architectural views from single repository. Business and functional requirements, business case development, planning costing and bidding.

Throughout Uk, France

Responsibilities:Managed changing customer requirements through all parts of the delivery lifecycle from early concept through initial delivery to product maturity and productionising.Relationships / Skills:Developed broad range of skills across a wide range of industries (transport, energy, logistics and industry) from all levels of development, testing, deployment, stakeholder and third party management. Built long term client relationships through repeat requests for my time.Outputs / Achievements:Multiple systems in diverse landscapes that have proven flexible, scalable and effective in the longer term supporting many waves of change.

Bachelor’S Degree, Mathematics, First Class Honours

Activities and Societies: Robinson CollegeSupported College life, learnt to drive, studied hard and explored the Cambridge countryside

Education record

Activities and Societies: Setup cycling group