Jonathan Charlton Email & Phone Number

London, England, United Kingdom

I lead our UK-wide Customer Engagement proposition. My primary focus is on delivering world-class solutions to our valued customers. By collaborating closely with cross-functional teams, I ensure that we deliver seamless experiences across all touchpoints. My goal is to empower our clients to differentiate themselves through exceptional customer.

Responsible for leading the dedicated team of Solution Architects for our National Enterprise business. I am also responsible for ensuring our proposition reflects the best possible solutions for our clients, helping them to achieve their business goals and drive maximum value through effective solution design and innovation.

Acting as a trusted adviser, I assisted clients navigating the rapidly changing Customer Experience landscape. By designing innovative technical solutions, I helped clients re-imagine customer and employee journeys to provide next level customer service.

At KCOM I was responsible for working directly with KCOM’s largest public sector client to identify, document and develop new requirements, design appropriate solutions, and then oversee the development and deployment of those solutions to ensure they meet the customer requirements.

Newbury, England

In July 2014 Exony was acquired by eGain. Following the acquisition I continued my role of Software Development Manager, working with various organisational departments to integrate the two businesses.

Benham Valence, Newbury. Berkshire

In my role of Software Development Manager I was responsible for overseeing development of the companies VIM product and 2 Cisco OEM products - Unified CCMP and Unified CCDM. These products provide Enterprise level Contact Centre reporting and provisioning capabilities in some of the largest Contact Centres around the globe.

Benham Valence, Newbury. Berkshire

Working as a Senior Software Engineer I became more involved with design decisions, broadening my expertise across a number of different technologies. I was also involved with gathering requirements from a number of Exony's customers and converting those requirements into delivered software solutions.

Benham Valence, Newbury. Berkshire

I was responsible for development of the Web User Interface of Exony’s products. This included the development and maintenance of the ASP, HTML, JavaScript and CSS that provided large volume reporting capabilities through multi-user web applications. Over time I became more involved with customer projects and took a more active role in the development and.

Hartham Park, Corsham. Wiltshire

• As part of a small development team I was responsible for the development of a full-scale e-commerce homes portal. Initially starting in a junior role and progressing into a more senior Software Engineering role, I was.
• ColdFusion
• Informix
• WorldPay integration
• HTML, Flash, JavaScript, CSS