Jonathan Chavez Email & Phone Number

Annandale, Virginia, United States

-Perform server administration tasks: user/group, security permissions, group policies, print services, - research event-log warnings and errors; and monitor resources Administer software applications, proficient with Windows and MS Office, enhancing user experience. -Active directory configuration, group policy management, and password resets.-Create, manage, configure host and Virtual Machines via ESXI VMware and Vcenter.-Deploy desktops, laptops, printers, and peripherals, ensuring seamless setup and functionality. -Conduct server and Windows patching to ensure robust security via WSUS and Azure Update Manager-Provided remote support via Beyond Trust (Bomgar)and SCCM remote desktop.-Racked, stacked, networked a High performance computing (HPC) cluster composed of 7 nodes and mounted NAS storage to it.-Knowledge of basic Linux configurations on CentOS, Rocky and Redhat linux servers.-Managed file share via Active Directory security group-Managed and configured iX TrueNAS NAS storage

Bethesda, Maryland, United States

-Set up new users, desktops, HP printers, Zebra armband and label printers, Topaz signature pads, Fujitsu, Epson scanners etc.-Replaced hard drives, memory, and other hardware peripherals-Troubleshoot Virtual Desktop environment (VMware and Citrix VDI)-Troubleshoot IOS and Android software platforms for Apple computer support and other BYOD phone support-Setting up video conferences through Zoom, Cisco WebEx, and MS Teams.-Active directory configuration, group policy management, and password resets.-Install and configure multi-factor authentication for users.-Assist users with Software installations onsite and remotely via Bomgar and SCCM Remote.-Server rack/stack/configuration-Neatly arranged and labeled cables to prevent tangling and make future updates more efficient.-Ensured Windows 10 upgrades are applied via SCCM.-Troubleshoot and collect information for the Network engineer to have VLANs properly assigned depending on floor and department.-Citrix Epic, LWS Editor-Deployed software through SCCM such as OS images, MS Office,-Responsible for managing Hospital printers on the Print server, VPSX, and VSPA for printer assignment and deployment-Imprivata Enterprise Single Sign-on (ESSO). Reset user's PIN and monitor users' and computers activity. -Assist in installing and troubleshooting Kronos Clocks.-Mobility: Deployed apps, profiles, updates, and restrictions to iPads, MacBooks, iPhones and Android devices through AirWatch Workspace One.-Familiar with ServiceNow and Jira ticketing systems.

Bethesda, Md

-Consulted with customers to understand their desires and suggest the best products to meet their needs. -Installed, repaired, ordered, and serviced HP Printers.-Responsible for managing over 300 printers with minimal supervision.-Created and administered Excel spreadsheets for printer inventory parts, and usage reports. Ordered, delivered, and replaced toner and ink in a timely manner.-Worked directly with the IT department onsite to obtain IP addresses for printers, and Network Folder Path so users would be able to print and scan documents through the network.-Helped users set up the Scanning to Email feature by enabling the SMTP port and adding their Email addresses.-Managed printers remotely through the HP Web JetAdmin Server, by pushing firmware upgrades, and monitoring toner level and printer error messages.-Maintained accurate and detailed logs within the established ticketing system (ServiceNow) for customer calls and system alerts, as well as for communication and escalation steps taken to ensure prompt resolution of the help desk facility, network, and customer-related issues.