Jonathan Christopher Dijamco Email & Phone Number

Building and nurturing strong relationships with clients. This involves understanding their needs, concerns, and objectives and working to address them effectively.Serving as a point of contact for clients and handling escalated issues or complex inquiries. Ensuring that all client communications are timely, clear, and professional.

Manages the Philippine team of a US-based logistics company that provides on demand moving and labour services. Lead 52 FTEs providing inbound and outbound support via phone, SMS and email. Responsible for coaching, motivating, monitoring, and technical assistance of agents in all departments. Addresses performance issues across the company/departments and.

Manages the Philippine team of a UK-based logistics company that provides logistics, warehouse, transportation, and customer support to an international clientele. Facilitates Monthly Business Reviews with the CEO and COO and perform metrics reporting and data analysis tasks to identify issues and lead opportunities for process improvements..

Consistent Top Performer. Designated Subject Matter Expert (SME). Provided expertise to the credit card transaction life cycle frompresentment to settlement. Coached team members in resolving complex credit card matters which included, but not limited to, fraudulent charges, refunds, charge backs, billing disputes etc. Successfully analyzed card.

Consistent Top Team and Top Team Leader Awardee. Managed 25-30 FTEsproviding inbound and outbound support (voice/chat/email) for a US-based e-commerce company that facilitates consumer-to-consumer and business-to-consumer sales through its website. Motivated, trained, and developed agents through coaching and provided learning sessions to improve.