Jonathan Cooper Email & Phone Number

Dublin, CA, US

• Coordinated the recruitment process, including job postings, interview scheduling, and applicant dispositions with hiring managers, human resources staff, and/or supervisors.
• Assisted in onboarding and exit process of staff.
• Supported staff appointments/reappointments.
• Completed visa processing ex: H-1b, TN, E-3, etc. for staff and academic staff.
• Performed HRIS data management activities, including initiating transactions and running reports for compliance, audit, and metrics purposes.
• Served as primary contact for identifying and resolving pay issues.

• Review student fees and refunds to ensure account calculates correctly
• Sole liaison for the Department of Continuing Education; attend conferences on behalf of the department
• PeopleSoft CRM and Salesforce CRM maintenance experience; including troubleshooting student issues and setting up student accounts
• Responsible for maintaining over 23 programs for the department
• Contact students and assist with technical issues via phone or email
• Presented to a group of ~100 clients regarding the issues students were facing and how to resolve them

San Francisco, California

Sampled and monitored sales communication to detect issues and identify trendsUtilize Salesforce to generate and report on call data and lists as well as monitor reviews for accuraciesFrequently used Workday to facilitate sensitive compliance issuesCollaborated with the legal, sales, HR, and community outreach departments

• Small business consultant supporting ~500 clients in servicing ADP's products/technologies specifically related to payroll processing for up to 50 employees in multiple industries, 401(k) software andIRAs.
• Leveraged breadth of expertise to identify core software issues and offer business-centered solutions to enhance client’s vendor management experience.
• Responsible for verification and reconciliation of payroll to ensure compliance with federal laws and mitigateorganizational risks.
• Provided recommendations to ADP leadership regarding best practices and training on ADP solutions based on front-end client experience and customer feedback.
• Troubleshooting clients inquiries and resolving customer errors/issues

• Designed continuing education degree plans for students enrolled in Colorado Technical University (CTU) online programs based on the student’s previous academic history.
• Provided consultative advisement to students regarding non-traditional methods of fulfilling degreerequirements.
• Reviewed and submitted credit-worthy documentation such as standardized assessments, experiential learning and professional certifications to key stakeholders for inclusion towards student’s degree completion.
• Functioned as integral project team member by executing special projects such as streamlining the admission todegree completion process to proactively improve student experience.
• Modified degree plans including but not limited to requested program changes and application of additional credit.
• Recognized for outstanding internal and external customer service due to timely response to customer inquiries.

• Functioned as the primary resource to Team Lead in administering key records management processes to ensure compliance with university SOPs.
• Responsible for the facilitation of onsite standardized academic testing for ~600 students.
• Oversaw the university’s initiative to streamline standardized testing process through the execution of stafftraining sessions on new procedures.
• Worked cross functionally with admissions staff to evaluate student transcripts to identify transferrable credit and determine admissions eligibility.
• Partnered with admissions staff to facilitate new student registration and executed student records requests toensure successful university matriculation.
• Performed routine maintenance on student records in the Sharepoint CRM.