Diligenta, within the Bereavements department. Using my excellent customer service skills when dealing with clients in very emotional situations.  Demonstrated I am a quick learner and completed my licensing course in nine weeks.I am a key member of my team; always willing to go above and beyond to help others. This is demonstrated when I was asked to be part of an engagement team for Diligenta.   To carry out my job while following the FDA guidelines and our own internal audit process, to produce work that is 95% without mistake or error every month. Able to come across any situation, able to problem solve to ensure each outcome is the best possible solution for the customer. To be able to read and investigate all different scenarios, to process the work in line with any rules that might be attached.To liaise with all departments across Diligenta either through email or face to face, to seek advice or to pass on necessary communication.

June 2013 – July 2018 Department Manager – Tesco PLC Promoted to Departmental Manager within various departments at different store locations. Departments include: • Bakery • Customer Service• Warehouse• Fresh foodsManagement responsibilities includes – • Duty Manager - o Responsible for the complete running of the store and dealing with all eventualities. o Dealing with all customer queries o Dealing with all staff issues • Managing and motivating a team to increase sales and ensure efficiency• Managing stock levels and making key decisions about stock control• Analysing sales figures and forecasting future sales• Analysing and interpreting trends to facilitate planning• Dealing with staffing issues such as interviewing potential staff, conducting appraisals and performance reviews• Providing or organising training and development• Ensuring standards for quality, customer service and health and safety are met• Resolving health and safety, legal and security issues• Responding to customer complaints and comments• Organising special promotions, displays and events• Attending and chairing meetings• Updating colleagues on business performance, new initiatives and other pertinent issues• Touring the sales floor regularly, talking to colleagues and customers and identifying or resolving urgent issues• Maintaining awareness of market trends in the retail industry, understanding forthcoming customer initiatives and monitoring what competitors are doing• Initiating changes to improve the business, e.g. transforming bakery department within two stores • Dealing with sales, as and when required.

• Pharmacy Developmental Programme – Gold Standard • Customer Service Skills • Developed great phone manner to customers