Jonathan Cummings Email & Phone Number

Houston, Tx, Us

United States

● Oversee technical support operations for over all employees at TCH across multiple Texas locations, ensuring seamless support and workstation reliability● Led, developed, and mentored team members, cultivating a culture of continuous growth and improved customer satisfaction. ● Spearheaded the recruitment, onboarding, and performance evaluation of technical staff to ensure high team efficiency.● Managed relationships with field support and printer support MSP ● Managed and led desktop/laptop/WOW lifecycle project ● Resolved incidents and provided support within agreed upon time frames as defined by Priority and Service Level Agreement● Collaborate with other Information Technology groups within the department to provide customer solutions and resolve incidents/requests.● Implemented new ServiceNow dashboard to streamline the team’s workflow which increased customer satisfaction.

Houston, Texas Area

● Manage daily technical/ AV support operations for campus of 9,000 students, faculty, and staff● Supervise staff of 70 technical support associates● Lead, develop, and mentor staff fostering a culture of growth and enriched client experience● Manage and execute the recruiting and hiring process● Manage third party technical/ AV vendors support● Manage the implementation of hardware/software solutions ensuring alignment with desired outcome● Plan and oversee tactical execution of technology aspects for new construction projects● Identify key strategic initiatives, practices as a contributing member of the leadership team● Manage and oversee Microsoft Endpoint Configuration Manager and JAMF platforms● Provide VIP technical support to university executive leadership team and board of regent’s office

Houston, Texas Area

Managed STEM Grant yearly audio visual projects •Assisted faculty through consultation and implementation of technology and AV solutions•Trained faculty on how to operate and integrate new AV technology into their lesson plan•Created training documentation on how to operate new AV technology in the classroom•Managed inventory of all STEM grant computers, iPads, projectors, furniture and other technology devices•Communicated effectively with IT director to make sure all audio visual and computing devices are in compliance with IT standards•Mass image and deploy new PC’s to classrooms

Troubleshooting and failure analysis•Repairing/installinghardware on multiple brand laptops •Replacing system boards, CPU chips, LCD displays, and plastic cosmetics•Generate troubleshooting guides and training documents•Create guidesfor technical process handling for technicians•Supporting over 80 technicians

Las Vegas, Nevada Area

•Installing operating systems XP, Vista, and Windows 7•Data management/backup and HDD imaging•Software installations and upgrades•Virus removal•In home networking•Customer training

Houston, Texas Area

•Technical sales in fast pace environment•Demonstrated the ability to meet department quotas that contributed to $20 million in sales annually•Supervised and guided a department of thirteen employees•New employee trainer•Resolved customer service issues

Technical Management, Bachelor Of Science

Bachelor Of Science (Bs), Technical Management