Jonathan Cummings Email and Phone Number

With over 14 years of experience in business, technology support, team leadership, and project management, I am a dedicated servant leader who strives to improve the stakeholder experience. I currently manage the work station support and communication center operations at Texas Children's Hospital, one of the largest pediatric hospitals in the US.I supervise a staff of 60 technical support associates, who provide on site, phone, and remote assistance to the hospital's users. I also manage third party vendors and support, and oversee the implementation of hardware and software solutions for new construction projects. I have an ITIL Foundation Level v4 certification, and I leverage my skills in vendor management, phone etiquette, and on site support to ensure alignment with the hospital's goals and standards. I am passionate about developing and mentoring my staff, fostering a culture of growth, innovation, and enriched client experience.